Search results for "Retail"

Risk Management Era in European Credit Institutions: Predictable Mutation in XXI Century

2014

Abstract In the market economy, globalization, liberalization and diversification of financial markets, fierce competition between the credit institutions and many of the products and services offered by them are the main factors that have exposed the banking sector to new risks, while leading to multiple challenges. For these reasons it is becoming increasingly important both permanent innovation and risk management techniques tools as well as banking performance. Only a pertinent analysis and a very good knowledge of the new tendencies in banking financial risk management can provide credit institutions in Romania efficient options on their use of management, while obtaining a higher prof…

Market Environment Factors Influence on Development of Bancassurance in Latvia

2021

Banks and insurers as part of financial service industry engage in partnership under the concept of Bancassurance. Several studies are done on this topic, focusing on economies of scale and performance of most Bancassurance common models. The purpose of this study is to identify the key market environment factors that influence the development of Bancassurance for retail banks in Latvia and the level of increase. Aim of this research is to analyse – how market environment factors influence the development of Bancassurance in Latvia. The current paper is focused on the Latvian market where several Bancassurance models are present as we test our propositions by interviewing management represe…

Green energy products in the United Kingdom, Germany and Finland

2014

In liberalized electricity markets, suppliers are offering several kinds of voluntary green electricity products marketed as environmentally friendly. This paper focuses on the development of these voluntary markets at household level in the UK, Germany and Finland. Since there are already existing renewable energy policies regulating and encouraging the use of renewable energy, it is important to consider whether voluntary products offer real additional benefits above these policies. Problems such as double counting or re-marketing hydropower produced in existing plants are identified. According to our study, the demand varies between countries: in Germany the number of green electricity c…

Evaluation of Banking Digitization Policy of Romanian Commercial Banks

2018

Nowadays, even in Romania, we faced with process of digitalization of financial system, especially of banking system. Natural person—banks relationships are more and more distant as location, but more and faster as financial transaction results, because of banking digitalization process based on performance of internet era. The paper’s aims are to answer to questions like: Are Romanian past, actual and future generations prepared to be fully integrated in banking digitalization process? Do Romanian natural person understands the usefulness and benefits of digital banking services/? Or, how benefits of Romanian commercial banks are changing? The methodological support includes analyzing empi…

Jautājumu veidi uzņēmumu mājas lapās

2018

Uzņēmumiem mājaslapas ir nozīmīgs komunikācijas kanāls, kas klientiem ļauj uzzināt nepieciešamo informāciju visā mājaslapā vai ‘Biežāk uzdotie jautājumi’ un ‘Palīdzība’ sadaļās, kur atrodamas atbildes uz dažādiem jautājumiem. Pētījuma mērķis bija veikt jautājumu analīzi un salīdzināt to lietojumu mazumtirdzniecības un banku mājaslapās. Izpētes procesā tika pielietota diskursa analīze. Rezultāti norāda, ka banku mājaslapas satur vairāk jautājumu nekā mazumtirdzniecības mājaslapas, tomēr noteikta veida jautājumi – wh-/how jautājumi, plašais modālo palīgdarbības vārdu can un will, kā arī tagadnes laika lietojums jautājumu formēšanā bija līdzīgas valodu iezīmes abu sfēru mājaslapās. Var secināt…

Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail

2020

This study examines the effects of personalization and hedonic motivation on customer experience and its loyalty outcomes in omnichannel retail context. The study develops eight hypotheses which are tested using two survey samples (Finland (n = 2084) and Sweden (n = 2334). In addition, empirical analysis includes 20 semi-structured interviews. The findings support all the hypotheses confirming the positive relationships personalization and hedonic motivation have on cognitive and emotional customer experience components. Further, the positive effects of customer experience on loyalty are confirmed. The results provide both theoretical and managerial insights for improved CX and customer loy…

Barriers to Data-Driven Decision-Making Among Online Retailers

2022

This study investigates the barriers to data-driven decision-making among online retailers. The study seeks to deepen the previous knowledge by considering data-driven decision-making as a process and identifying the critical obstacles within its different (6) stages. Qualitative interview data (N=10) collected from Finnish e-commerce professionals are analyzed. The findings show that barriers to data-driven decision-making occur at all stages during the decision-making process. The barriers are mostly related to the employees’ and the management’s expertise in collecting, organizing, analyzing, summarizing, synthesizing, and prioritizing data. In addition, attitudinal, technical, and strat…

Las estrategias del comercio especializado

2006

Este trabajo presenta una revisión y actualización de las estrategias empleadas por los minoristas especializados en su lucha competitiva con los minoristas generalistas. En un primer apartado se delimita el concepto de especialista, según la literatura académica, para pasar después a cuantificar su situación en España, en Europa y en Estados Unidos. A continuación se analiza la posición de los especialistas en los diferentes subsectores de actividad, para finalizar con una propuesta de las estrategias llevadas a cabo por los especialistas en España. This paper contains a review and update of the strategies used by specialized retailers to compete with their general counterparts. After defi…

Group Buying of Competing Retailers

2011

La face cachée de la co-création de valeur : l’exemple de l’architecture commerciale française

2019

L’innovation requiert une activité en réseau pour laquelle différents acteurs doivent s’associer. La conduite d’une enquête ethnographique au sein de l’architecture commerciale française souligne l’ambivalence du processus de coproduction. L’analyse identifie des sources de co-création et co-destruction, liées aux motivations des acteurs et à leurs interactions, et rend compte de leurs conséquences. Les détaillants sont invités à se (re)positionner comme des chefs de projet, garants de l’assignation des rôles et de l’arbitrage entre les fonctions créatives et techniques. Le développement de nouvelles plateformes de communication, susceptibles de pallier les biais d’interprétation entre acte…