Search results for "kuluttajat"

Muovipakkaukset, ne on niin syntisiä : tutkimus kuluttajien elintarvikepakkauksista kokemasta arvosta osto- ja käyttöprosessin vaiheissa

2010

Tutkimuksen tavoitteena on tuottaa ymmärrystä elintarvikepakkauksen roolista kuluttajan kokeman arvon muodostumisessa kussakin osto- ja käyttöprosessin vaiheessa. Tutkimus selvittää myös, millaisia ominaisuuksia kuluttajat pitävät tärkeinä elintarvikepakkauksissa prosessin kuluessa. Tutkielman aineisto kerättiin kvalitatiivisesti narratiivisen tutkimuksen ja teemahaastattelun yhdistelmällä 12 keskustelutilanteessa, ja se analysoitiin rakenneanalyysin avulla. Aineistosta käy ilmi, että kuluttajien kokema arvo elintarvikepakkauksista vaihtelee huomattavasti prosessin aikana, mutta arvon kokeminen on usein alitajuista eivätkä kuluttajat tiedosta pakkauksen merkitystä. Ennen ostoa ja ostohetkel…

Identifying relevant segments of AI applications adopters : Expanding the UTAUT2’s variables

2021

Artificial intelligence (AI) is a future-defining technology, and AI applications are becoming mainstream in the developed world. Many consumers are adopting and using AI-based apps, devices, and services in their everyday lives. However, research examining consumer behavior in using AI apps is scant. We examine critical factors in AI app adoption by extending and validating a well-established unified theory of adoption and use of technology, UTAUT2. We also explore the possibility of unobserved heterogeneity in consumers’ behavior, including potentially relevant segments of AI app adopters. To augment the knowledge of end users’ engagement and relevant segments, we have added two new antec…

Is it all about consumer engagement? : Explaining continuance intention for utilitarian and hedonic service consumption

2020

This paper compares the explanatory power of consumer engagement (CE) regarding service continuance intention with the variables of attitude (utilitarian and hedonic) and satisfaction. Survey data were collected from users of mobile music (n = 596) and mobile parking (n = 297) services. The partial least squares method was applied to analyze the data. In line with expectations, the findings show that attitude and satisfaction are superior drivers of service continuance intention compared to CE when service is used for utilitarian reasons. In contrast, when service consumption is driven by hedonic reasons, CE is a stronger driver than satisfaction. However, no evidence for the superiority of…

Barriers to Responsible Consumption in e-Commerce : Evidence from Fashion Shoppers

2021

This qualitative study investigates the barriers to responsible consumption in e-commerce from the online shoppers’ viewpoint. The purpose of the study is to increase our understanding of what prevents young adults from making responsible purchases in online stores in the context of fashion retail. The data were collected by interviewing ten Finnish fashion shoppers aged 23-27 years. The findings show that responsible consumption is perceived as complex and challenging. The study identified barriers related to online stores and consumers themselves. Online store implementation (product availability, information and transparency, and pricing) is vital in facilitating online shoppers’ respons…

The Influence of Facebook Discussions on Purchase Intention and Word of Mouth

2022

This chapter examines the influence of online consumer discussions on Facebook on purchase intention and word of mouth (WOM). Specifically, it attempts to determine whether Facebook discussions are perceived as credible and how these discussions are linked with behavioural intentions. The first part of this chapter presents a research model linking seven constructs. In the second part, we tested the research model and hypotheses with a sample of 151 consumers from one Facebook group for children’s shoe recommendations. Of the seven hypotheses tested, we found support for six. This chapter concludes by discussing the contributions of the study to both theory and practice, outlining the main …

Sitoumuksenhallinta kuluttajille suunnatussa elektronisessa palvelukaupankäynnissä : edellytyksiä ja suosituksia kauppapaikan kehittäjälle

2001

Digitalisoitumisen vaikutus ostokäyttäytymiseen kauneus- ja terveystuotteiden toimialalla

2013

Internetin merkitys kuluttajien jokapäiväisessä toiminnassa kasvaa jatkuvasti ja tämä vaikuttaa väistämättä myös siihen, kuinka kuluttajat toimivat etsiessään ja ostaessaan tuotteita tai palveluita. Markkinoijien ja liiketoiminnan kannalta on ehdottoman tärkeää ymmärtää, miten kuluttajat toimivat nykyaikaisessa markkinaympäristössä. Tutkielman tarkoituksena on tutkia kauppapaikkojen digitalisoitumisen vaikutusta kuluttajien ostokäyttäytymiseen. Aihe on rajattu koskemaan erityisesti kauneus- ja terveystuotteita koskevaa ostokäyttäytymistä. Tutkielman pääpaino on rationaalisen ostopäätösprosessin tarkastelussa, mutta myös impulsiivinen ostokäyttäytyminen on otettu huomioon. Lähtökohtaisesti v…

Vai pelkkää retoriikkaa? 11, Uusia kaikuja, välähdyksiä ja heijastuksia : poimintoja poliittisen ajattelun ja kielen muutoksista

2009

Consumer biases in the perception of organizational greed

2022

This article extends current models of how consumers judge or perceive organizations as greedy by employing the theoretical framework of motivated moral reasoning. We show that inherent features of an organization (size and “black sheep” status) and its behavior (relative frequency) bias consumer perceptions of organizational greed. We use an experimental methodology, present subjects with vignettes describing different scenarios, validate our questionnaire using confirmatory factor analysis, and test our hypotheses by employing a general linear model with covariates. Our findings suggest that consumer perceptions of organizational greed are subject to three effects: the underdog effect (St…

The effect of sensory brand experience and involvement on brand equity directly and indirectly through consumer brand engagement

2017

Purpose This study aims to examine the effect of sensory brand experience and involvement on brand equity directly and indirectly through cognitive, emotional and behavioral consumer brand engagement (CBE). Design/methodology/approach A survey was administered to the customers of a Finnish tableware brand using relevant Facebook channels. A total of 1,390 responses were analyzed using partial least squares structural equation modeling. Findings The empirical findings suggest that both involvement and sensory brand experience are directly related to the three facets of CBE. Further, involvement, sensory brand experience and CBE jointly explain more than 50 per cent of the variance in brand …