Search results for "total quality"
showing 10 items of 34 documents
Two Views for Understanding How TQM Fosters Learning and Value Innovation: Absorptive Capabilities and Action-Based Management
2014
In the last decade some frameworks have tried to explain how to devise strategies for innovation in value by determining the needs of customers and non-customers, also creating new industries in which competition becomes irrelevant (Hax, The delta model. Reinventing your business strategy. New York: Springer, 2010; Kim and Mauborgne, Blue ocean strategy. Boston: Harvard Business School Press, 2005; Madhok and Marques 2013). These reference frameworks are based on a common set of principles: Value is created through the relationship with the customer (Priem, Acad Manag Rev 23; 219–235, 2007; Vargo and Lusch 2008); Strategy is considered to be a continuous process of exploring new opportuniti…
Medical Support for Children's Mass Gatherings
2003
AbstractIntroduction:Medical care must be well-planned for mass gatherings. Events such as fairs, concerts, parades, and rallies cause many people to gather in one place, increasing the chance of injuries and for the development of a disaster. In this study, the level and quality of medical care were evaluated at a mass gathering of approximately 100,000 children. The event was a television-sponsored fun fair.Methods:Every patient contact was documented on printed forms, including data such as the number of patients treated, gender of the patients, presence or absence of a parental escort, time distribution of patient contacts, the diagnoses for the patient contacts, specific therapies appl…
An Approach Towards Information Quality Management of Electronic Health Records
2014
Electronic Health Records (EHR) management systems, have gained attention in many countries as public organizations working in health domain (such as hospitals and municipalities) use them to lift the quality of health care. EHRs are considered as the basis for establishing Health Information Service (HIS) systems. In spite of remarkable advantages of EHRs, the lack of quality metrics can reduce the efficiency of high level systems that are based on them. Particularly, it is smart to design a mechanism to assure the quality of data generated by sensors. In this paper, we propose an architecture in which EHRs are enriched with metadata to provide the information quality. Our architecture emp…
Driving human resources towards quality and innovation in a highly competitive environment
2013
Purpose – Intense competitive environments demand the combination of quality and innovation. The potential of human resource management practices within the total quality framework for promoting innovation is under debate, particularly in relation to radical innovation. The purpose of this paper is to enhance and extend the analysis of the role of cultural change as a mediator. Design/methodology/approach – The empirical study examines a sample of Spanish firms in highly competitive environments in their search for a combination of quality and innovation. To this end, the investigation includes structural equation analysis through partial least square path modelling. Findings – According t…
Self-assessment application and learning in organizations: A special reference to the ontological dimension
2003
Quality management self-assessment is a powerful tool for management continuous improvement, and it may foster the process of learning in the organization. In this paper, we identify some links between self-assessment and learning. From the analysis of the learning processes at the three ontological levels--individual, group and organizational--and taking the contributions of Crossan et al. (1999) and Kim (1993) as a reference point, we propose a model of organizational learning. This model explicitly recognizes the importance of group level as a link between individual and organizational levels, and it can be employed in order to analyse the effect of self-assessment application at the dif…
A model of quality management self‐assessment: an exploratory research
2005
PurposeContinuous improvement is a primary principle in total quality management. It is applied to all aspects of the organisation including products, processes, and even the management of the firm. In this context, quality management self‐assessment is a useful tool for fostering the continuous improvement of the whole company, comparing its activities and results with an excellence model. However, little is known about the variables and relationships underlying self‐assessment application. This paper tries to shed light on this topic.Design/methodology/approachThe methodology is an exploratory case study. Three Spanish organisations with a broad experience in self‐assessment application a…
TQM self-assessment evolves and promotes strategic learning at Ericsson España S.A.
2003
Self-assessment is a comprehensive, systematic, and regular review of an organization's activities and results in reference to a business excellence model. This process allows the organization to clearly discern its strengths and deficiencies, launch improvement plans, and monitor their progress. When organizations repeatedly carry out this cycle of evaluation and action taking, they can achieve genuine and sustained improvement. Many firms have found self-assessment to be an important tool for fostering continuous improvement, one of the fundamental principles of total quality management (TQM). Indeed, self-assessment has been employed by the winners of the most important quality awards—th…
TQM Application through Self-Assessment and Learning: Some Experiences from Two EQA Applicants
2006
[This abstract is based on the author's abstract.]The introduction of international quality awards has increased the importance of self-assessment in the implementation of total quality management initiatives. Models underlying these awards stress the p..
Design of a university course quality by Teaching Experiments and Student Feedback (TESF)
2009
Quality of the academic system must be constantly monitored, especially under conditions of growing competition and limited resources. Those who are interested in quality, doing research and teaching on it, should ensure quality of the processes for which they are responsible. Teaching is one of the primary services offered by a university. For it, all fundamental principles of Total Quality Management (TQM) must be valid. In this article the authors propose a methodology for designing the quality of a university course, considered as a basic service of a complex educational system. The methodology is based on the concurrent use of teaching experiments performed by a teacher, and the SERVQU…
TESF Methodology for Statistics Education Improvement
2010
The need for universities to achieve excellence in the services they provide has been the subject of research for several decades. The idea of involving students and recognizing the importance of their opinions has led to the creation of various models and tools. This paper focuses on teaching, a central service from which improvement actions of an academic institution should always begin. The article reviews and updates the previously developed Teaching Experiments and Student Feedback methodology. The methodology, which is primarily addressed to statistics teachers, allows practical aspects to be organized and decisions to be made based on data that has been collected from students and sc…