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showing 10 items of 18165 documents
Value Creation and Evolution of a Value Network: A Longitudinal Case Study on a Platform-as-a-Service Provider
2014
Current research on cloud computing emphasizes the important role of Platform-as-a-Service (PaaS) providers. However, little is known about how PaaS providers can offer value to the content providers and firms operating the platform. The findings demonstrate how a small PaaS provider in the cloud gaming market was able to develop a strong position in the value network by offering direct and indirect value to its partners. The findings also reveal how the firm developed its value network over fourteen years, from a complex network with several actors to a very simple value network which included only partners of prime importance. peerReviewed
Introduction to Integrating Knowledge and Learning Processes Minitrack
2013
This minitrack discusses knowledge management (KM) from an integrated perspective, i.e., the integration of KM, learning, and business processes. It mainly focuses on two issues: a) how can knowledge, learning and business processes integrated, and b) how can the related systems be integrated to enable an efficient workflow. Currently, even less learning environments take context and environment into account. Using mobile and ubiquitous technologies can lead to a paradigm shift in the construction of such learning environments: from static to highly contextualized knowledge and learning experiences. Based on the integration of knowledge and learning systems into social networks and social m…
Best Practices for International eSourcing of Software Products and Services from the Service Providers' Perspective
2015
This research analyzes how eSourcing service providers can execute the Information and Communications Technology-enabled international sourcing of software-intensive systems and services (eSourcing) effectively. The extant literature falls short of providing a detailed enough set of best practices and supporting classes of information systems to help providers to manage and deliver effective services. This research presents a set of best practices for international eSourcing service providers to facilitate the execution, improvement, and management of international eSourcing services. The practices help providers to establish and execute a mature eSourcing life-cycle in order to overcome th…
Guidelines for improving the contextual relevance of field surveys: the case of information security policy violations
2014
The information systems (IS) field continues to debate the relative importance of rigor and relevance in its research. While the pursuit of rigor in research is important, we argue that further effort is needed to improve practical relevance, not only in terms of topics, but also by ensuring contextual relevance. While content validity is often performed rigorously, validated survey instruments may still lack contextual relevance and be out of touch with practice. We argue that IS behavioral research can improve its practical relevance without loss of rigor by carefully addressing a number of contextual issues in instrumentation design. In this opinion article, we outline five guidelines – …
Ontology-based standardization on knowledge exchange in social knowledge management environments
2012
After the hype around Web 2.0, organizations have revisited their efforts on knowledge management in order to create beneficial effects from their employees' activities in social environments. While there is not much doubt about the positive effects on creativity and flexibility, handling the variety of knowledge work environments that are in use at different organizational units or business partners can negatively affect productivity. While standards have generally mushroomed in the IT domain, there is a lack of standards in knowledge management. This paper argues for a standard on exchanging knowledge between social environments. We revisit related work, particularly standards which can b…
Introduction to the designing and deploying next generation knowledge systems and knowledge intensive business processes minitrack
2013
Work systems and the knowledge systems enabling them need to be aligned with emerging technologies to ensure organizational acceptance and to support effective organizational value creation. Traditional, often monolithic knowledge system architectures need to be redesigned due to technological progress manifested by, for example, social software, mashups, and semantic technologies. In our view, these redesigns lead to a new class of knowledge systems that we call “Next Generation Knowledge Systems.” Project management (PM) involved in the design and deployment of knowledge systems differs from the PM involved in traditional IS projects. While design projects are essential in creating next g…
Interactive Multiple Criteria Decision Making based on preference driven Evolutionary Multiobjective Optimization with controllable accuracy
2012
Abstract We present an approach to interactive Multiple Criteria Decision Making based on preference driven Evolutionary Multiobjective Optimization with controllable accuracy. The approach relies on formulae for lower and upper bounds on coordinates of the outcome of an arbitrary efficient variant corresponding to preference information expressed by the Decision Maker. In contrast to earlier works on that subject, here lower and upper bounds can be calculated and their accuracy controlled entirely within evolutionary computation framework. This is made possible by exploration of not only the region of feasible variants – a standard within evolutionary optimization, but also the region of i…
Quality Management in Service Desk : How Does Service Desk Managers Define and Measure Quality
2018
Many public and private sector organisations are depending on IT services provided by external service providers. The quality of the service affects the customer satisfaction and consequently the customer behaviour. The concept of quality has many meanings in the literature. In this paper, we study how service desk managers perceive the concept of quality and how to manage it in an organisation which has adopted ITIL. Our findings indicate that the quality is seen only in terms of how the agreed service levels are achieved. This view excludes the quality of the processes used to deliver IT services. Quality measurements are reflecting the perception of the concept of quality. peerReviewed
Activity Theory as a Lens to Identify Challenges in Surgical Skills Training at Hospital Work Environment
2015
In this paper the concepts from activity theory (AT) are applied for identifying the challenges and contradictions emerging in surgical residentâs curriculum based training at hospital. AT is utilised as a lens to identify contradictions that cause disturbances, problems, ruptures, breakdowns, and clashes which emerge while surgical skills training is implemented in a new way at hospital. We especially aim at finding solutions for contradictions which emerge while the new and old working culture are confronted and the workers are required to balance themselves between the patient care demands and workplace learning requirements. We are using the conceptual theoretical approach to describe…
Mobile Banking Services Continuous Usage -- Case Study of Finland
2016
Finland is at the forefront of using new information systems, such as mobile banking (m-banking). The present study develops and tests a model of continuous usage intentions toward m-banking services for a sample of 273 Finnish m-banking users. Results confirm the hypothesized direct relationships between self-congruence and perceived value, perceived risk and perceived value, perceived value and continuous usage, and continuous usage and word of mouth. The frequency of usage of m-banking services and experience moderate the relationship between perceived value and continuous usage. We discuss the theoretical and managerial implications of the study results and present recommendations for f…