Search results for "050203 business & management"

Why Do Users Switch Mobile Applications? : Trialing Behavior as a Predecessor of Switching Behavior

2018

Mobile application providers face high user losses because users can easily and often switch to an alternative application. Researchers have recently started to study information technology (IT) switching. However, no studies have concentrated on the unique context of mobile applications. Mobile application switching differs from the switching behavior related to many other IT products and services because of the highlighted role of alternatives, beta versions, updates, reviews, and users’ spontaneous behavior. To address this gap, we develop a mobile-specific model by using a qualitative research approach. As a theoretical contribution, we introduce trialing behavior as a predecessor of sw…

Enterprise Architecture - To Business or Not to Business? That Is The Question!

2018

How Do Mobile ICTs Enable Organizational Fluidity: Toward a Theoretical Framework

2017

Abstract The focus of this theoretical paper is to investigate how mobile information and communication technologies (ICTs) give rise to the notion of organizational fluidity. Drawing upon previous literature, five affordances of mobile ICTs − mobility, connectedness, interoperability, identifiability, and personalization − are discussed. Delving into the concept of organizational fluidity, the paper captures three dimensions of organizational fluidity, namely, team fluidity, task fluidity, and control fluidity. The paper then develops propositions on how different combinations of the mobile ICT affordances influence each of the dimensions of organizational fluidity. The contributions and i…

The Quest for Underpinning Theory of Enterprise Architecture - General Systems Theory

2017

Enterprise architecture originates from the 1980’s. It emerged among ICT practitioners to solve complex problems related to information systems. Currently EA is also utilised to solve business problems, although the focus is still in ICT and its alignment with business. EA can be defined as a description of the current and future states of the enterprise, and as a change between these states to meet stakeholder’s goals. Despite its popularity and 30 years of age, the literature review conducted on top information and management science journals revealed that EA is still lacking the sound theoretical foundation. In this conceptual paper, we propose General Systems Theory (GST) for underpinni…

Volkswagen Emission Crisis : Managing Stakeholder Relations on the Web

2016

Organizations establish their own profiles at social media sites to publish pertinent information to customers and other stakeholders. During a long and severe crisis, multiple issues may emerge in media interaction. Positive responses and prompt interaction from the official account of e.g. a car manufacturer creates clarity and reduces anxiety among stakeholders. This research targets the Volkswagen 2015 emission scandal that became public on Sept. 18, 2015. We report its main phases over time based on public web information. To better understand the online interaction and reactions of the company, we scrutinized what information was published on VW’s official web sites, Facebook, and Twi…

Schemata, Acculturation, and Cognition : Expatriates in Japan's Software Industry

2016

This multiple case based empirical study expands the knowledge around North American software and IT workers in Japan as well as the expatriate literature and discussion of cognitive schemata in cross cultural settings. The study includes eleven individuals, nine of them in software. Evidence of selection, rejection, and adjustment of cognitive schemata found in Japan's business world is presented. Changes in schemata drive cultural adjustment and acculturation. North American software and IT workers in Japan must maneuver through unfamiliar and often complex schemata to motivate, lead, manipulate, and communicate with coworkers and partners and thereby gain success.

Guidelines for improving the contextual relevance of field surveys: the case of information security policy violations

2014

The information systems (IS) field continues to debate the relative importance of rigor and relevance in its research. While the pursuit of rigor in research is important, we argue that further effort is needed to improve practical relevance, not only in terms of topics, but also by ensuring contextual relevance. While content validity is often performed rigorously, validated survey instruments may still lack contextual relevance and be out of touch with practice. We argue that IS behavioral research can improve its practical relevance without loss of rigor by carefully addressing a number of contextual issues in instrumentation design. In this opinion article, we outline five guidelines – …

Ontology-based standardization on knowledge exchange in social knowledge management environments

2012

After the hype around Web 2.0, organizations have revisited their efforts on knowledge management in order to create beneficial effects from their employees' activities in social environments. While there is not much doubt about the positive effects on creativity and flexibility, handling the variety of knowledge work environments that are in use at different organizational units or business partners can negatively affect productivity. While standards have generally mushroomed in the IT domain, there is a lack of standards in knowledge management. This paper argues for a standard on exchanging knowledge between social environments. We revisit related work, particularly standards which can b…

Mobile Banking Services Continuous Usage -- Case Study of Finland

2016

Finland is at the forefront of using new information systems, such as mobile banking (m-banking). The present study develops and tests a model of continuous usage intentions toward m-banking services for a sample of 273 Finnish m-banking users. Results confirm the hypothesized direct relationships between self-congruence and perceived value, perceived risk and perceived value, perceived value and continuous usage, and continuous usage and word of mouth. The frequency of usage of m-banking services and experience moderate the relationship between perceived value and continuous usage. We discuss the theoretical and managerial implications of the study results and present recommendations for f…

Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

2017

This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems. peerReviewed