Search results for "conceptual model"
showing 10 items of 110 documents
Governing Local Area Development through Dynamic Performance Management
2017
Several attempts of local areas development fail due to a predominant attention to the internal performance of public organizations. The perspective of local area development may enhance performance management in public entities by considering: a) their outcomes in the local area; b) the inter-institutional relationships actable with other local areas’ organizations to achieve such outcome; c) the improvement of the activity of other social institutions, enterprises and families, through networking and trust. This paper proposes a dynamic performance management (DPM) conceptual model to govern local area development and includes a case study of the Integrated Water System of Agrigento, Ital…
Exploring Process-Modelling Practice: Towards a Conceptual Model
2008
Despite the importance of process modelling for business process management and related tasks, there are few theories and empirical studies of process-modelling practice available that can serve as the basis for understanding and improving this important practice. To contribute to the development of better theory, this paper proposes a model of process modelling practice, focussing on the relations between process modelling purpose, process modelling process, model artefact, process modelling outcome as well as initial and eventual modelling and process maturity. The proposed model is based on the existing literature and validated in a study of 34 Norwegian process-modelling projects. Resul…
A Conceptual Model of Product Design
2013
The paper presents a conceptual model that pursues the understanding of the activities, the phases and the mechanisms of product design. The purpose of this model is to aid the product conception phase, as well as to develop software products that can furthermore aid design. The model takes into account the entire mental potential of the human being. The paper uses Jung's model in order to describe the various aspects of the human psyche. The paper presents a number of design models from the scientific literature. The proposed model defines domains of the needs imposed by stakeholders and specialists, functions domains and product domains. It explains the mechanism through which information…
La actitud del vendedor ante las innovaciones tecnológicas y su influencia en su desempeño en las ventas
2017
El objetivo de este trabajo es determinar cómo la actitud que tienen los vendedores ante la tecnología puede representar un factor decisivo en la implementación de los procesos de automatización de la fuerza de ventas (AFV). Se parte del modelo de aceptación tecnológica (tam, por su sigla en inglés), que asume que la actitud viene determinada por la utilidad percibida y por la facilidad de uso de esta, e introducimos como novedad en el modelo su relación con el desempeño. Se contrasta el modelo conceptual en una muestra de vendedores colombianos a través de un modelo de ecuaciones estructurales. Los resultados establecen que la percepción de la facilidad de uso de la tecnología influye posi…
Interprofessional Collaboration in Supporting Transition to School
2012
This chapter presents a cyclic model of interprofessional collaboration to support children in their transition from preschool to school. The conceptual model is based on activity theory and the co ...
The effects of self-efficacy on computer usage
1995
Abstract This paper examines the effect of self-efficacy, belief in one's capabilities of using a computer in the accomplishment of specific tasks, on computer usage. It introduces an extended technology acceptance model (TAM) that explicitly incorporates self-efficacy and its determinants (experience and organizational support) as factors affecting computer anxiety, perceived ease of use, perceived usefulness and the use of computer technology. A survey of 450 microcomputer users in Finland found strong support for the conceptual model. In accordance with TAM, perceived usefulness had a strong direct effect on usage, while perceived ease of use had indirect effect on usage through perceive…
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
2015
In this paper a new approach was proposed so as to comparatively evaluate the quality of service alternatives. In particular, a fuzzy extension of the ServPerf service conceptual model was considered to estimate quality scores of fundamental service criteria, whereas the non-compensative multi-criteria decision-making ELECTRE III method was employed to point out the quality ranking of service alternatives on the basis of which the comparative service quality analysis was performed. In order to show the effectiveness of the proposed approach, an empirical study concerning service quality evaluation of the three international airports in Sicily (Italy) was conducted with detailed proposals fo…
A combined fuzzy-SEM evaluation approach to identify the key drivers of the academic library service quality in the digital technology era: An empiri…
2017
A conceptual model of the Academic Library (AL) service quality is hypothesized in the present article, and then validated and analyzed by a novel evaluation approach. Specifically, the conceptual model integrates the fundamental attributes of the canonical AL service together with those more relevant of the new and widely considered AL Electronic Service (e-services). As concerns the evaluation approach, it incorporates the Fuzzy Sets Theory (FST) so as to deal with the students' uncertainty over their own judgments on the AL service quality and a Structural Equation Model (SEM) to validate the conceptual model and to determine the key drivers of the AL service quality. The effectiveness o…
Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
2009
This study endeavours to contribute to a better understanding of Service Quality (SQ) in online banking by examining the various dimensions related to creating a satisfactory online banking experience. The authors develop a conceptual model and test it with a convenience sample of 183 online banking users. The empirical test of the model finds strong support for the links between perceived security and Perceived Usefulness (PU) and Perceived Ease Of Use (PEOU), reliability and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides both theoretical and practical contributions, outlines the main limitations of the study and gives id…
Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents
2011
Research on loyalty in tourism is becoming an area particularly relevant in the design of strategies for tourism companies oriented towards creating and continuing customer relationships. In this context, the present paper aims at studying loyalty formation in its two approaches (attitudinal and behavioral) from a dual purpose. First, we conduct a literature review on loyalty conceptualization in the context of tourism and focus on the main background — satisfaction, service quality, value and customer commitment — and moderator variables — consumer variety seeking and demographic characteristics. Then a model about direct and indirect relationships between these variables is presented. Ne…