showing 22 related works from this author
El Trabajo Emocional desde una perspectiva clarificadora, tras treinta años de investigación
2014
El presente trabajo tiene como objetivo el análisis del concepto del Trabajo Emocional. Específicamente, a través de un enfoque integrador, se pretende clarificar a qué hace referencia el Trabajo Emocional y diferenciarlo de conceptos con los que comúnmente se relaciona en la literatura existente. Además, se analiza una de las últimas propuestas sobre cómo se podría producir el Trabajo Emocional aplicado al contexto de las organizaciones de servicios. Por último, se analizan los antecedentes que la literatura señala como aspectos potenciales para la aparición del trabajo emocional y las consecuencias que éste puede ocasionar en los resultados organizacionales, como es la calidad de servicio…
Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability
2020
The present study focuses on organizations delivering services to individuals with intellectual disability, where trust relations between professionals and family members are required. More specifically, we examine the existence of significant differences in the degree to which family members and professionals trust each other. We also propose that their joint participation in collaborative teams (VI) will improve trust (VD). Specifically, our teams (experimental condition) designed and implemented collaborative projects with the participation of professionals and family members. Participants in the control condition did not participate in the collaborative projects. Our results confirmed t…
Dialogue between workers and family members is related to their attitudes towards self-determination of individuals with intellectual disability
2018
Background: This study focused on attitudes of workers and family members towards self-determination of individuals with intellectual disability. First, we compare their self-determination attitude...
P021 Heat working environment and risk of breast, chronic lymphocytic leukaemia, colorectal, prostate, and stomach cancer in the MCC-spain case contr…
2016
Occupational exposure to heat can affect the absorption of carcinogenic chemicals into the body, and the metabolism of sexual hormones. We explored the association between occupational exposure to heat and breast, chronic lymphocytic leukaemia, colorectal, prostate, and stomach cancer in the MCC-Spain population based case-control study. Methods The analyses were based on 3047 controls, and 1499 breast, 1539 colorectal, 332 LLC, 1070 prostate, and 382 stomach cancer cases. Heat working environment from either natural or artificial sources was assessed with the MatEmEsp job-exposure matrix. Logistic regression models accounting for education, sex, geographic area, BMI (colorectal, prostate),…
Service quality from the point of view of people with intellectual disability: relationships with its satisfaction and wellbeing
2017
Service quality in centers for individuals with intellectual disability plays an important role in their satisfaction and well-being. However, the perspective of in- dividuals with intellectual disability has been relatively neglected in previous research studies. For this reason, the current study aims to analyze service quality (functional, relational, and tangibles) considering the point of view of individuals with intellectual disability, and its links to satisfaction with the center and subjective well-being. The sample was composed of 786 subjects with intellectual disability who were using different types of centers (day-care services, occupational services, and residential services)…
CALIDAD Y BIENESTAR EN ORGANIZACIONES DE SERVICIOS: EL PAPEL DEL CLIMA DE SERVICIO Y LA JUSTICIA ORGANIZACIONAL
2014
Este trabajo revisa los avances en la línea de investigación sobre Organizaciones de Servicios desarrollada por el IDOCAL (Instituto de Investigación en Psicología de los RRHH, Desarrollo Organizacional y Calidad de Vida Laboral, Universidad de Valencia), y la incardinación de la misma con la investigación internacional. La investigación realizada tiene como objetivo general el hacer compatible el bienestar del trabajador y su desempeño en términos de calidad de servicio ofrecida al usuario, ello en consonancia con la estrategia de la Unión Europea para salir de la crisis. Las grandes temáticas que se tratan son: la calidad de servicio, el clima de servicio, el bienestar y la justicia organ…
The role of organizational facilitators in promoting job-related mental health and group service effectiveness: a two-wave analysis
2016
This study aimed to add to knowledge by providing a more systematic integration of work characteristics, workers’ health and performance. The two-wave multi-source study was conducted to test the relationship over time between the healthy states of groups of service-oriented workers and their service effectiveness when their organizations provide facilitators such as training, technical support and autonomy. The study takes healthy states to be a composite of affective-motivational and competent collective states (collective vigour and service competence) and service effectiveness. Service effectiveness was a combination of service quality as assessed by customers and their loyalty intentio…
Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention
2017
ABSTRACTThe goal of this research study is to examine whether employees’ service quality perceptions improve after they participate in survey-feedback sessions. We tested an organizational-level positive intervention with the participation of 49 small organizations pertaining to an NGO for individuals with intellectual disabilities. Data were collected from employees (n = 430) and family members (n = 625), then informing employees about service quality perceptions. We hypothesized that, compared to family members, employees would underestimate the service quality they deliver, and that survey-feedback sessions would help to improve employees’ perceptions. We conducted a randomized controlle…
Stress, coping, and work engagement within the -specific job context: comment on Kaiseler, et Al. (2014).
2015
This work discusses the use of tools that make use of context information. Comments are based on a previous study that looked into the relationship between stressors, coping, and work engagement (Kaiseler, Queirós, Passos & Sousa, 2014). A set of propositions are provided for research that will allow the design of contextualized stress interventions in specific job settings.
Organizational performance focused on users' quality of life: The role of service climate and "contribution-to-others" wellbeing beliefs.
2017
The investigation of organizational factors as precursors of the quality of life (QoL) of service users in organizations for individuals with intellectual disability has been relatively neglected.With this in mind, this study tests the mediation of service climate between employee's "contribution-to-others" wellbeing beliefs (COWBs) and organizational performance focused on the QoL of individuals with intellectual disability. A total of 104 organizations participated in the study. Data were collected from 885 employees and 809 family members of individuals with intellectual disability. The results of the multilevel mediation model supported the hypotheses. When employees believe that their …
El afrontamiento de los síntomas de burnout a través del significado de la tarea en profesionales que trabajan con personas con discapacidad intelect…
2021
This study examined an intervention that links task significance (one’s job has a positive impact on other people) to burnout symptoms of professionals working in organizations for individuals with intellectual disability. Professionals assigned to the experimental condition participated in teams designed to enhance the positive impact of their work on others (task significance). To do so, teams focused on a task to improve the quality of life of individuals with intellectual disability. Professionals assigned to the control condition did not participate in these teams, and they continued with their usual work. All the participating professionals answered a questionnaire about burnout…
From service quality in organisations to self-determination at home
2015
Background In our proposed model, family members' perceptions of service quality in organisations improve communication about self-determination. In turn, family perceptions of communication openness have a positive relationship with self-determination attitudes of family members. Finally, these attitudes predict self-determination behaviours of individuals with intellectual disability, as reported by family members. Method We tested this model with a sample of 625 family members (196 using ‘day care services’ and 429 using ‘occupational services’). Results Multi-sample structural equation modelling (SEM) supported the model. Communication and attitudes fully mediated the link from service …
Why do people spend money to help vulnerable people?
2019
Prosocial spending has been linked to positive benefits for individuals and societies. However, little is known about the precursors of prosocial spending directed to vulnerable people. We experimentally tested the effect of a first exposure to a prosocial donation decision on subsequent prosocial spending. We also examined the direct links from eudaimonic well-being beliefs (contribution-to-others and self-development) to prosocial spending, as well as the interaction between these beliefs and autonomy in predicting the money given. A total of 200 individuals participated in the study. Results showed that, compared to two control groups ("totally self-focused" and "no first-exposure"), an …
Análisis de las características de estabilidad emocional en hombres y mujeres
2017
La investigación previa indica que la estabilidad emocional, como rasgo de personalidad, tiene una repercusión relevante sobre el comportamiento humano. Dicha estabilidad tiene dos dimensiones: El “umbral de alteración emocional” (facilidad para experimentar estados emocionales alterados) y la “resiliencia emocional” (la capacidad para recuperarse de las emociones negativas y volver a la estabilidad emocional). El objetivo de este estudio consiste en analizar las diferencias entre hombres y mujeres en cuanto a sus niveles de estabilidad emocional, teniendo en cuenta ambas dimensiones. La muestra está formada por 134 estudiantes universitarios de edades comprendidas entre 18 y 40 años. Los r…
P046 Occupational exposures and gastric cancer risk in the MCC-spain case-control study
2016
Objective To explore the relationship between gastric cancer (GC) and occupational exposures. Methods A total of 382 incident GC cases and 2,846 randomly selected population controls with occupational information were included from the MCC-Spain study, a population-based multicase-control study. Occupation was coded according to the Spanish National Classification of Occupations 1994. Occupational exposures were assessed by the MatEmEsp Job Exposure Matrix. ORs and their 95% confidence intervals (CI) were estimated by unconditional logistic regression adjusting for matching variables and education. Results In men, a statistically significant increased risk of GC, was found for ‘Employed ski…
Rational-experiential thinking style and rational intergroup cooperation: the moderating role of intergroup conflict / Estilos de pensamiento raciona…
2016
AbstractCooperative relationships between groups are difficult because of the high human capability to differentiate between in-group vs. out-group members. This obstacle exists even when the groups can obtain benefits for themselves from cooperation with other groups (rational cooperation). Based on an interactionist approach, the authors propose that personal (individual differences) and situational (conflicts) factors contribute to rational intergroup cooperation. The authors conducted a preliminary correlational study (Study 1) and an experimental investigation (Study 2). In Study 1, the authors examined, with 105 participants, the psychometric properties of the Spanish version of the R…
Surface acting and exhaustion: The moderating role of eudaimonia
2016
Surface acting (faking emotions) is one of the stressors experienced by contact employees during service interactions with customers, and it has implications for workers' exhaustion. One challenge of research and practice is to identify moderators that help to better understand the positive relationships between surface acting and exhaustion. The present study proposes the two dimensions of eudaimonia beliefs about well-being (self-development and contribution-to-others beliefs) as moderators between surface acting and exhaustion. We performed regression analyses with 817 contact employees working in 118 health-care organizations providing services to people with intellectual disability. Re…
The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members.
2016
The main goal of this study was to examine the interaction between team members’ performance and interactional justice climate in predicting mutual trust between managers and team members. A total of 93 small centers devoted to the attention of people with intellectual disability participated in the study. In each center, the manager ( N = 93) and a group of team members ( N = 746) were surveyed. On average, team members were 36.2 years old ( SD = 9.3), whereas managers were 41.2 years old ( SD = 8.8). The interaction between interactional justice climate and performance was statistically significant. Team members’ performance strengthened the link from interactional justice climate to mut…
¿Somos racionales las personas tras un conflicto intergrupal? El papel civilizador del grupo
2016
Los seres humanos parecen tener dificultades para tomar decisiones cooperativas y racionales, en beneficio propio y de los demás, después de haber experimentado un conflicto intergrupal. Tras el conflicto, los miembros del otro grupo despiertan emociones negativas en los miembros del propio grupo, que dificultan dicha racionalidad, algo que es congruente con las teorías sobre el razonamiento y la toma de decisiones más aceptadas actualmente. Sin embargo, la racionalidad cooperativa se puede estimular involucrando a las personas en discusiones grupales donde se pueda deliberar de manera más pausada acerca de las decisiones a tomar.
Coping with Burnout Symptoms through Task Significance in Professionals Working with Individuals with Intellectual Disability
2021
ABSTRACT This study examined an intervention that links task significance (one’s job has a positive impact on other people) to burnout symptoms of professionals working in organizations for individuals with intellectual disability. Professionals assigned to the experimental condition participated in teams designed to enhance the positive impact of their work on others (task significance). To do so, teams focused on a task to improve the quality of life of individuals with intellectual disability. Professionals assigned to the control condition did not participate in these teams, and they continued with their usual work. All the participating professionals answered a questionnaire abou…
How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
2013
This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' perceptions of service quality. In all, 107 service-oriented units were aggregated from 615 service workers and 2165 customers. Structural equation modelling confirmed that organizational facilitators are related to collective work engagement andrelational service competence, which play a mediating role between organizational facilitators and service quality. Whereas collective work engagement plays a partially mediating role between organizational facilitators and relatio…
Intergroup conflict and rational decision making.
2014
The literature has been relatively silent about post-conflict processes. However, understanding the way humans deal with post-conflict situations is a challenge in our societies. With this in mind, we focus the present study on the rationality of cooperative decision making after an intergroup conflict, i.e., the extent to which groups take advantage of post-conflict situations to obtain benefits from collaborating with the other group involved in the conflict. Based on dual-process theories of thinking and affect heuristic, we propose that intergroup conflict hinders the rationality of cooperative decision making. We also hypothesize that this rationality improves when groups are involved …