The Relationship Between Goal Orientation, Social Comparison Responses, Self-Efficacy, and Performance

The present study examined whether social comparison responses (identification and contrast in social comparison) mediated the relationship between goal orientation (promotion and prevention) and self-efficacy, and whether self-efficacy was subsequently related with a better performance. As expected, the results showed that promotion-oriented individuals – who are focused on achieving success – had higher self-efficacy than prevention-oriented individuals – who are focused on avoiding failure. Only one of the social comparison responses had a mediating role. That is, the tendency to contrast oneself with others who were doing better mediated the relationship between a prevention goal orien…

The disenchantment of professionals in a new, implemented model of primary health care in Spain: A structural equations model

Abstract A new model of primary health care has been progressively implemented in Spain. Previous research (Peiro and Gonzalez-Roma 1991) suggested that the implementation of this new model has produced a kind of disenchantment—that is, an experience of negative surprise—among health care professionals involved. In the present paper, a structural equations model about the antecedents and consequences of the experience of surprise is tested in a sample of 432 health care professionals working in 44 Primary Health Care Teams (PHCT). The results obtained showed that the number of uncovered functions in the PHCTs, the discrepancy between actual and desired time allocation, and the assessment of…

“Out of Sight, Out of Mind?”: The Role of Physical Stressors, Cognitive Appraisal, and Positive Emotions in Employees’ Health

This study analyzes the mediating role of the appraisal of environmental stressors in the relationship between physical characteristics in the offices and health symptoms. It also studies the moderating role of positive emotions in the relationship between physical characteristics and the appraisal of environmental stressors using a diary study on 59 office workers ( n = 432 time points) and sensor data. The results show that the appraisal of environmental stressors mediates the relationship between physical office characteristics and health symptoms, emphasizing the important link of stress appraisal in the stressors–strain relationship. The results also show that positive emotions modera…

Leadership and employees’ perceived safety behaviours in a nuclear power plant: A structural equation model

Leadership is considered an essential element in guaranteeing the safe running of organizations. The purpose of the present study is to find out how leader behaviours influence employees' safety behaviours (perceived safety behaviours) in the nuclear field. In an attempt to answer this question, the authors of this research have considered the way this influence is exercised, taking into consideration some important factors like safety culture and safety climate. To achieve this, the empowerment leadership model, based on a behavioural approach to leadership, was used. The sample was made up of 566 employees from a Spanish nuclear power plant. The results indicated that when safety culture …

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1

This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants. The results showed that distributive justice was critical in predicting customer satisfaction, while the influence of procedural and interactional justice was secondary. Justice concepts were also robust against the simultaneous inclusion of disconfirmation and performance in the satisfaction equation. The article concludes with theoretical and manage…

Linking service structural complexity to customer satisfaction

The literature shows a paradox in the understanding of the relationship between structural complexity (defined as the diversity of services offered by an organization) and customer satisfaction. Structural complexity tends to be a popular strategy designed to satisfy different customer needs. However, a negative relationship between structural complexity and customer satisfaction has also been argued. Based on the research on the public versus private distinction, this paper proposes that type of ownership is associated with the paradox mentioned, moderating the relationship between structural complexity and customer satisfaction. The authors tested this hypothesis using a sample of 60 mana…

The Importance of Empowerment in Entrepreneurship

Empowerment comes at a time when global competition and change require people to take initiative and be innovative. Based on the active, persistent, and change-oriented behaviors associated with psychological empowerment, the chapter states that empowerment can contribute to entrepreneurship. The dimensions of empowerment that suggest a theoretical and empirical link with entrepreneurial behavior are discussed. Several propositions regarding the interplay between empowerment and entrepreneurship are formulated. The chapter describes paths to promote empowerment and entrepreneurship in applied context and suggests future directions to advance research on empowerment in the field of entrepren…

Measurement of Hedonic and Eudaimonic Orientations to Happiness: The Spanish Orientations to Happiness Scale.

AbstractUnderstanding happiness and well-being has been one of the central issues for psychologists in recent decades. Happiness orientations have been identified as important pathways toward different types of well-being, and so the development and validation of scales for their measurement is an important step in their study. The present research aims to adapt and validate the Spanish Orientations to Happiness Scale (SOTH), a 6-item scale based on the Orientations to Happiness Questionnaire. This brief scale, which measures hedonic and eudemonic orientations, was administered to 1,647 Spanish workers. Scale structure was subjected to exploratory (EFA) and confirmatory (CFA) factor analysi…

Coping and distress in organizations: The role of gender in work stress.

Decoupling Office Energy Efficiency From Employees' Well-Being and Performance: A Systematic Review

Energy efficiency (i.e., the ratio of output of performance to input of energy) in office buildings can reduce energy costs and CO2 emissions, but there are barriers to widespread adoption of energy efficient solutions in offices because they are often perceived as a potential threat to perceived comfort, well-being, and performance of office users. However, the links between offices' energy efficiency and users' performance and well-being through their moderators are neither necessary nor empirically confirmed. The purpose of this study is to carry out a systematic review to identify the existing empirical evidence regarding the relationships between energy-efficient solutions in sustainab…

Studying radical organizational innovation through grounded theory

The main aim of this article is to study the social processes occurring during the implementation of radical organizational innovation. Our aim is to understand the nature of the development of radical innovation by identifying the social processes, that are taking place. The perspective for the analysis stems from “grounded theory” as a generative and inductive analytical strategy (Glaser & Strauss, 1967). An in-depth case study was thoroughly analysed. A total of 14 indepth interviews were conducted with key informants selected according to “theoretical sampling” criteria. The systematic use of the “constant comparative method” allowed us to differentiate grounded theories leading to a “c…

The influence of intra-team conflict on work teams' affective climate: A longitudinal study

We analysed whether relationship conflict mediates the link between task conflict and shared affect at the team level of analysis. Moreover, we tested the hypothesis that the relationship between these two types of intra-team conflict would be moderated by team members' interaction. The sample was composed of 156 bank branches. Data were gathered at two points in time. Two affect dimensions (tension and enthusiasm) were measured. The results obtained supported our hypotheses. Relationship conflict fully mediated the relationship between task conflict and team affect. Team members' interaction about team issues moderated the relationship between task conflict and relationship conflict, so th…

Spillover outcomes of job insecurity: differences among men and women (Consecuencias indirectas de la inseguridad laboral: diferencias entre hombres y mujeres)

A vast literature on job insecurity can be found. However, there are still several significant research gaps. Little attention has been paid to the spillover effect of job insecurity on employees’ ...

Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions

Prior research has revealed limitations of the dominant SERVQUAL model of service quality. Some authors have pointed out the SERVQUAL model somewhat neglects the tangible and relational facets of quality in the service sector, and, therefore, there is a need to obtain a comprehensive and adaptable structure of quality for different types of services. Consequently, we propose and test a hierarchical and integrated model of service quality, hypothesising the existence of three second-order dimensions: functional quality (describing the efficiency with which the service core is provided); tangibles (the quality of physical service environment); and relational quality (relational or emotional b…

The Happy-Productive Worker Model and Beyond: Patterns of Wellbeing and Performance at Work

According to the happy-productive worker thesis (HPWT), &ldquo

Outcomes of Job Insecurity Climate: The Role of Climate Strength

The large majority of studies on job insecurity have focused upon the individual level. Recent research has also paid some attention to job insecurity at the level of the organisation, referred to as job insecurity climate. This research has shown negative relationships between job insecurity climate and employees' individual job attitudes. Nevertheless, in these studies no attention has been paid to organisational climate strength, in spite of the recommendations formulated in the literature on this topic. In response, this study aims to account for climate strength in the relationship between job insecurity and job attitudes. We hypothesise that climate strength is related to job satisfac…

Cross‐national outcomes of stress appraisal

PurposeThe present study aims to analyze the role of the appraisal of stressors as harmful and threatening (distress) and/or as opportunities and challenges (eustress) in inducing negative (burnout) and positive (engagement) effects. It compares appraisal of occupational stressors in Poland and Spain and looks for differences between these countries in the associations between different types of appraisals and their positive and negative outcomes.Design/methodology/approachThe study analyzes the equivalence of relations across cultures by constraining structural equation models to be equivalent across the Spanish (n=603) and Polish (n=147) data sets of social care services employees. Multig…

The Safety Culture Enactment Questionnaire (SCEQ): Theoretical model and empirical validation

This paper presents the Safety Culture Enactment Questionnaire (SCEQ), designed to assess the degree to which safety is an enacted value in the day-to-day running of nuclear power plants (NPPs). The SCEQ is based on a theoretical safety culture model that is manifested in three fundamental components of the functioning and operation of any organization: strategic decisions, human resources practices, and daily activities and behaviors. The extent to which the importance of safety is enacted in each of these three components provides information about the pervasiveness of the safety culture in the NPP. To validate the SCEQ and the model on which it is based, two separate studies were carried…

Overqualification Theory, Research, and Practice: Things That Matter

In our focal article, we contended that overqualified employees may present unique advantages to hiring organizations and that decisions regarding overqualified employees should be made considering the strengths as well as potential limitations of employing overqualified employees. In this response to commentaries on our original article, we identify distinctions researchers should pay attention to. Specifically, measurement of overqualification (whether objective or subjective measures are used), dimension of overqualification in question (overeducation, being overskilled, overintelligence, or overexperience), when and from whose perspective overqualification is assessed (before or after e…

How Work Characteristics Are Related to European Workers’ Psychological Well-Being. A Comparison of Two Age Groups

This study aimed to analyze the mechanisms through which work characteristics are related to psychological well-being, exploring the mediational role of work meaningfulness and job satisfaction, and investigating differences in the patterns of relationships between two age groups. The sample was composed of 36,896 workers from the 5th European Working Conditions Survey. Structural equation modeling analyses and multiple group analyses were performed. The results revealed a parallel mediational model, in which work meaningfulness and general job satisfaction mediate the relationships between work characteristics and well-being. Additionally, job satisfaction partially mediates the relationsh…

Human resource function strategic role and trade unions: exploring their impact on human resource management practices in Uruguayan firms

Organizations worldwide are confronted with different contextual constraints. Jackson and Schuler [1995, ‘Understanding Human Resource Management in the Context of Organizations and their Environments,' Annual Review of Psychology, 46, 237–264], in their classical review, highlight the importance of the impact of the internal and external organizational context on human resource management (HRM) practices. This paper uses data collected through a survey of firms located in Uruguay, in a context where HR function and trade unions have gone through significant changes, to determine their impact on the adoption of different HRM practices. The authors find that organizations with an HR function…

Relationships among perceived justice, customers' satisfaction, and behavioral intentions: the moderating role of gender.

This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scores for distributive justice and customers' satisfaction as well as that between distributive justice and intentions were greater for men than for women. In contrast, the sex differences in the links of procedural and interactional justice to satisf…

Linking Situational Constraints to Customer Satisfaction in a Service Environment

Cet article examine les rapports entre la satisfaction de la clientele et les contraintes relevant des situations techniques et sociales. A cette fin, une enquete de terrain fut realisee aupres d’un echantillon de 57 managers et 835 clients d’organisations de service. On a recense les contraintes sociales et techniques vecues par les managers. La satisfaction des clients a egalement ete mesuree avec plusieurs aspects des services. En general, l’absence de situation contraignante dans les organisations de service etait en relation positive avec la satisfaction de la clientele. Les resultats montrent aussi que la seule contribution des contraintes techniques a la satisfaction des clients etai…

The Effect of Overeducation on Job Content Innovation and Career-Enhancing Strategies Among Young Spanish Employees

The increase of education in younger people and the relative scarcity of qualified jobs available for them make the overeducation of young workers a social issue. We explored the relationships between overeducation and extra-role behaviors (job content innovation and career-enhancing strategies) as well as the direct and moderating role of personal initiative and intrinsic work values in these relationships. We collected data from a sample of 638 young Spanish employees. As expected, there were negative relationships between overeducation and content innovation and career-enhancing strategies. Personal initiative and intrinsic work values related positively to extra-role behaviors. Moreove…

Mediating role of job satisfaction, affective well-being and health in the relationship between indoor environment and absenteeism: work patterns matter!

BACKGROUND: Office workers spend long hours in their workplace, and these environments impact their well-being and performance. This relationship can involve different mediation chains. The degree of complexity of this relationship can vary depending on different types of office work (work patterns) employees carry out. OBJECTIVE: To analyze the relationship between indoor environment and absenteeism, and the mediating role of job satisfaction, affective well-being, and health, in different work patterns. METHOD: 1306 office workers from different European countries were classified into work patterns depending on: task complexity and interactivity. RESULTS: Job satisfaction, affective well-…

Affective responses to work process and outcomes in virtual teams

PurposeTo analyze the direct and combined effects of the communication media and time pressure in group work on the affective responses of team members while performing intellective tasksDesign/methodology/approachA laboratory experiment was carried out with 124 subjects working in 31 groups. The task performed by the groups was an intellective one. A 2 × 3 factorial design with three media (face‐to‐face, video‐conference, and e‐mail) and time pressure (with and without time pressure) was used to determine the direct and combined effects of these two variables on group members' satisfaction with the process and with the results, and on members' commitment with the decision.FindingsResults s…

How do different types of intragroup conflict affect group potency in virtual compared with face-to-face teams? A longitudinal study †

The number of organizations using teamwork is increasing. In this context, group potency has emerged as a key construct in group research. Moreover, in the last decades, information and communication technologies (ICT) have allowed organizations to form virtual teams. Consequently, a considerable amount of research has analysed the functioning of virtual teams. We focus on intragroup conflict as a relevant antecedent of potency in computer-mediated communication groups. Specifically, the aim of this research is to examine the role of ICT in the relationship between intragroup conflict and group potency in a longitudinal study. A laboratory experiment was carried out comparing 44 groups work…

Editorial to special issue "Personality and individual differences and healthy organizations".

The Role of Employees’ Work Patterns and Office Type Fit (and Misfit) in the Relationships Between Employee Well-Being and Performance

Nearly half of workers agree that their workspace is unsuitable for their work tasks. Furthermore, it is assumed that happy workers often perform better than unhappy ones. Nevertheless, due to the effect of the emotional-cognitive processes, the misfit between employees’ office type and their work patterns (complexity and interactivity) may hamper this relationship between well-being and performance. This diary study on 83 office workers ( n = 603 time points) combines information about work patterns identified by using cluster analysis with Neufert’s office type classification. Results show that the work pattern–office type (mis)fit moderates the relationship between well-being and perfor…

The Role of Information and Communication Technologies in the Relationship Between Group Effectiveness and Group Potency

The aim of this research is to examine the role of information and communication technologies in the relationship between group effectiveness and group potency changes. A laboratory experiment compared 44 groups of four members, working in two communication media—face-to-face condition and computer-mediated communication (CMC). Groups developed a project during 4 weekly meetings during a 1-month period. No significant difference in group potency between communication media was found initially. However, different patterns of group potency development over time were identified. Group potency increased in the face-to-face condition, whereas it remained stable in the CMC condition. Results sho…

Evaluation of the Financial Threat Scale (FTS) in four european, non-student samples

Abstract The Financial Threat Scale (FTS) was designed to assess levels of fear, uncertainty, and preoccupation about the stability and security of one's finances. In previous research with Canadian university students, it was shown that the FTS was a psychometrically sound measure, associated with failing personal financial conditions, threat-related personality characteristics, and depreciated psychological health. The present investigation further examines the FTS in a diverse set of non-student European samples. Data were collected in four countries using a self-report questionnaire which included measures of ones’ financial situation, personality, and psychological health. Results were…

Overqualified Employees: Making the Best of a Potentially Bad Situation for Individuals and Organizations

One of the “truisms” of personnel selection is that overqualified applicants are likely to be a poor fit and thus experience low job satisfaction and performance and higher turnover. Recently, the issue of overqualification has come to the forefront because of the economic downturn, especially in some European Union countries where unemployment rates are extremely high. However, empirical research on overqualification in the industrial–organizational/organizational behavior literature is limited. In this article, we argue that although there may be drawbacks to overqualification for both organizations and employees, overqualification may also provide a number of positive outcomes for worker…

Relationships between leadership and professionals' job attitudes and perceptions: Comparison of two leadership models

Abstract The aim of this study was to investigate the power of the Average Leadership Style (ALS) and Vertical Dyad Linkage (VDL) models of leadership in explaining relationships between leader's initiating structure behaviour and consideration behaviour, and subordinates' attitudes and perceptions. The considered dependent variables were five facets of job satisfaction, two role stress variables (role conflict and ambiguity), one role strain indicator (job tension), and four dimensions of workteam climate. The relationships were investigated in two occupational samples comprising 127 family physicians and 155 nurses working in 28 Primary Health Care Teams. Within and between analysis (WABA…

Collective stress and coping in the context of organizational culture

We examined from a cultural perspective how well-being was collectively defined, what were the sources of collective stress, and what kind of collective coping mechanisms were used to alleviate such stress in three divisions of a multinational company. In the first phase of the study we collected data on organizational culture by using individual thematic interviews ( N = 63). Applying the grounded theory methodology and an inductive analysis, specific cultures describing the divisions were identified. In terms of co-operation we found the following fundamental cultural recipes: joint focused efforts on money-making, despite the awareness of the common goals employees interested only in ful…

Studying innovation in organizations: a dialectic perspectiveintroduction to the special issue

The Guest Editors also wish to acknowledge the Leverhulme Trust (UK), the Spanish Psycologists’ Association (Consejo Nacional de Colegios Oficiales de Psicólogos, COP-CV and COP’s Division on Work, Organizations and Personnel Psychology), the Valencian Government (Conselleria de Educación, Generalitat Valenciana), the University of Valencia and the European Association of Work, and Organizational Psychology (EAWOP) for their kind funding contributions that made this Special Issue possible.

Meta-analytical review of teacher burnout across 36 societies: the role of national learning assessments and gender egalitarianism

Teacher burnout has hardly been compared across countries, although it has become a global health issue. This review aimed to examine teacher burnout (effect size) and its variation across countries by testing the effects of gender, gender egalitarianism, and national learning assessments (NLAs).A systematic literature search was carried out using keywords. In all, 156 studies from 36 countries were included that used quantitative methodology. Meta-analytical procedures were used to estimate effect sizes of three dimensions of burnout. Two-level multilevel mixed-effect model tested moderator variables at the country level.The overall effect size found for emotional exhaustion was 38.29 (95%…

The role of information and communication technologies in the relationship between group potency and group maintenance outcomes: a longitudinal study

Group potency is one of the major factors influencing work group success. However, little is known about the effects of potency on group maintenance outcomes, especially in virtual teams. The present study examines the moderating role of information and communication technologies ICTs in the relationships between potency and group maintenance outcomes in a longitudinal study. The study involved 44 groups of four members each, working in two communication media: face-to-face F-t-F and computer-mediated communication CMC. The groups developed a project during four weekly sessions over a 1-month period. The results showed that ICTs moderated the relationship between potency and maintenance out…

The Relationship Between Overeducation and Job Satisfaction Among Young Spanish Workers: The Role of Salary, Contract of Employment, and Work Experience

The increase of education in younger generations and the relative scarcity of qualified jobs available for them makes overeducation of young employees a social issue. We explored the relationships between overeducation and job satisfaction (extrinsic, intrinsic, social facet), as well as the direct and moderating role of salary, contract of employment, and work experience in these relationships using hierarchical regression analyses. Data were collected from a sample of 643 young Spanish employees. As expected, there were negative relationships between overeducation and all 3 satisfaction facets. Moreover, high work experience emerged as a moderating factor that buffered the negative effect…

Consequences of Job Insecurity and the Moderator Role of Occupational Group

In recent decades, transformations in organizations and the labour market have produced an increase in employee job insecurity. In response to this situation, workers present different negative reactions. However, the intensity of these reactions varies across studies that have investigated the outcomes of job insecurity. One possible explanation for this inconsistency may lie in the influence of other factors, such as the occupational group (Sverke et al., 2002). The aim of this study is to provide additional evidence about the relationship between job insecurity and its outcomes (i.e., life satisfaction, job satisfaction, perceived performance and organizational commitment), and examine t…

Upward Voice: Participative Decision Making, Trust in Leadership and Safety Climate Matter

A supportive upward voice environment is critical in nuclear power plants in order to provide energy in a sustainable manner. In high&ndash

Happy-Productive Teams and Work Units: A Systematic Review of the ‘Happy-Productive Worker Thesis’

The happy-productive worker thesis (HPWT) assumes that happy employees perform better. Given the relevance of teams and work-units in organizations, our aim is to analyze the state of the art on happy-productive work-units (HPWU) through a systematic review and integrate existing research on different collective well-being constructs and collective performance. Research on HPWU (30 studies, 2001-2018) has developed through different constructs of well-being (hedonic: team satisfaction, group affect; and eudaimonic: team engagement) and diverse operationalizations of performance (self-rated team performance, leader-rated team performance, customers' satisfaction, and objective indicators), t…

Teaching and Learning Work, Organization, and Personnel Psychology Internationally. The Erasmus Mundus Program

This chapter aims to present the successful case of an International Master’s Program in Work, Organizational, and Personnel Psychology (WOP-P) implemented in 2005–2006 under the framework of the European Union postgraduate education program labeled Erasmus Mundus (EM). This chapter analyzes the different axes of internalization for educational programs and presents the rationale and options of the design and implementation of the WOP-P program. This chapter tackles the following issues: (1) the challenges and opportunities for WOP-P education in the age of internationalization. When designing the EM Master’s course in WOP-P, we analyzed the implications of contextual factors such as global…

Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women.

This study assessed differences between men and women in the association of perceptions of service quality with customer evaluations. Functional (efficiency with which the service is delivered) and relational (customers' emotional benefits, beyond the core performance, related to the social interaction of customers with employees) dimensions of service quality were measured as well as customer satisfaction and loyalty. The sample of 277 customers (191 men, 86 women), surveyed in 29 Mexican hotels, had a mean age of 38.1 yr. ( SD = 9.7) for men and 34.5 yr. ( SD = 11.0) for women. To be eligible for survey, customers had to have spent at least one night in the hotel in question. Analysis in…

The consequences of job insecurity for employees: The moderator role of job dependence

With globalization and increased international competition have come more flexible forms of employment and increased job insecurity. The authors address the impact of perceived job insecurity on employees' work attitudes and intentions. After reviewing relevant research on stress theory and the relationship between job insecurity and its consequences, they test two hypotheses on 942 employees in Spain, namely: first, that job insecurity relates negatively to job satisfaction and organiza- tional commitment and positively to intention to leave; and, second, that job insecur- ity, economic need and employability interact in the prediction of these outcomes. s a result of globalization and int…

Testing relations between group cohesion and satisfaction in project teams: A cross-level and cross-lagged approach 

Based on a two-dimensional perspective of group cohesion, this study examines the emergence of task cohesion and interpersonal cohesion in project teams and their roles in changes in members’ individual satisfaction with the team. Specifically, we tested a direct-effect and mediation model of the cross-level relationship between team task and interpersonal cohesion and individual satisfaction with the team over time. With a sample of 74 newly created project teams, the hypotheses were tested using a two-wave panel design. Results indicate that task cohesion emerges more strongly than interpersonal cohesion during the first stages of work in project teams. Moreover, the cross-lagged relation…

Work and Organisational Psychology in Spain

Cet article offre un panorama des recents developpements et des perspectives futures de la Psychologie du Travail et des Organisations comme discipline scientifique et comme profession en Espagne. Ces developpements ont pris place dans un contexte de changements sociopolitique et economique. Le cadre historique de la Psychologie du Travail et des Organisations en Espagne est brievement presente. Les recents developpements de la formation, des diplomes et des roles professionnels dans cette discipline sont egalement decrits. Une attention speciale est donnee aux developpements actuels de la recherche par rapport aux champs institutionnel et social dans lesquels ils ont evolue. Enfin, le stat…

Winning the hearts and minds of followers: The interactive effects of followers' emotional competencies and goal setting types on trust in leadership

La confianza de los seguidores es un elemento esencial de un liderazgo eficaz. Las aproximaciones tempranas a la formación de la confianza hacia los líderes, adoptaron un enfoque basado en evaluaciones basadas en información. Sin embargo, avances recientes en la investigación de la confianza sugiere que estas evaluaciones también contienen un componente afectivo. En este estudio proponemos que las competencias emocionales, como (1) atención, (2) claridad y (3) reparación emocional predecirán la confianza hacia el líder en momentos tempranos de la relación líder-seguidor. A medida que esta relación se desarrolla en el tiempo, las evaluaciones sobre la fiabilidad del líder cambiaran su objeti…

Roles of participation and feedback in group potency.

The roles of group participation and group performance feedback were examined as antecedents of group potency, i.e., beliefs shared among a work group's members about the general effectiveness of the work group. Also examined were how group participation and the congruence of the feedback received from different sources about performance predicted convergence in members' beliefs about group effectiveness. The sample comprised 61 work groups of professionals involved in Master in Business Administration (MBA) programs (284 participants). Mean group size was 4.6 members ( SD = .58). 65% of participants were male, and 51% were between 30 and 40 years of age. Data were gathered at two measurem…

Actitudes laborales y bienestar de los trabajadores temporales de Europa e Israel

Valiendose de una tipologia novedosa, los autores analizan empiricamente cuatro tipos de trabajadores temporales y los comparan con un grupo de trabajadores fijos. En la muestra, que comprende 1.300 personas de seis paises, hallan diferencias significativas en numerosas variables —como caracteristicas demograficas y del puesto de trabajo, actitudes e inseguridad laboral—, pero no en la satisfaccion vital y el bienestar.Es erroneo considerar que los trabajadores temporales son personas poco cualificadas incapaces de encontrar un empleo fijo; ahora bien, conviene afinar las investigaciones al respecto para perfeccionar las politicas de «flexiseguridad».

The lagged influence of organizations' human resources practices on employees' career sustainability: The moderating role of age

Abstract Research has progressed in theoretically and conceptually defining career sustainability and its indicators. However, research is needed to understand the relationship between those indicators and the way individual and organizational factors contribute to it over time. We add to this literature by considering performance and wellbeing as indicators of sustainable careers. Specifically, we considered patterns in the relationship between performance and wellbeing, used as proxies for a sustainable career, and the effects of different human resource (HR) practices and age on career sustainability. Data came from two waves of 653 employees and their supervisors in 26 organizations in …

Occupational Safety and Health

Abstract Occupational health and safety reflects the effect of the work environment on employees, groups and work units in organizations, and organizations as a whole. This chapter provides an overview of the research on workplace safety and specifically discusses safety training, regulatory focus, safety climate, leadership, and job design as they relate to safety. Additionally, the literature on occupational health, drawing heavily on the occupational stress literature, discusses the employee-employer relationship from a psychological contract perspective, including climate for sexual harassment, collective burnout and its contagion, recovery, and organizational wellness programs. Particu…

Perceived collective burnout: a multilevel explanation of burnout

Building up on the socially induced model of burnout and the job demands-resources model, we examine how burnout can transfer without direct contagion or close contact among employees. Based on the social information processing approach and the conservation of resources theory, we propose that perceived collective burnout emerges as an organizational-level construct (employees' shared perceptions about how burned out are their colleagues) and that it predicts individual burnout over and above indicators of demands and resources. Data were gathered during the first term and again during the last term of the academic year among 555 teachers from 100 schools. The core dimensions of burnout, ex…

Organizations’ Use of Temporary Employment and a Climate of Job Insecurity among Belgian and Spanish Permanent Workers

Extensive use of temporary employment may create a climate of job insecurity among permanent workers in a specific organization. This climate is likely conditional upon the proportion of temporary workers in the organization, and upon the reasons for hiring temporary workers. The percentage of temporary workers may relate to permanent workers’ shared perceptions of job insecurity. Employers’ motives for hiring temporary workers may relate to permanent workers’ perceptions of job insecurity when these motives threaten the position of permanent workers. Conversely, the relationship with a climate of job insecurity is likely negative when the organization hires temporary workers to support pe…

Group interaction styles in a virtual context: The effects on group outcomes

The influence of communication and information technologies (TICs) on group functioning and group outcomes is an important topic. Interdependent group work implies the need to communicate in order to share information and knowledge related to the task. The importance of this group interaction in the group functioning and outcomes stands out. In this sense, a line of investigation has arisen to study the role of interaction styles in the relationship between communication technology and group outcomes, as some functional or dysfunctional outputs depend on group interaction styles. From this perspective, the objective of this study is twofold: (1) to analyze the group interaction styles in vi…

Compromiso afectivo, liderazgo participativo e innovación del empleado: una investigación multinivel

ABSTRACT Research investigating the relationship between organizational affective commitment and employee innovation has yielded scarce and inconsistent findings. This study examined the role of participative leadership in a team as a boundary condition of the effectiveness of organizational affective commitment predicting employee innovation. Data were collected from 343 employees in 34 teams from different Italian companies. The results from hierarchical linear modelling analysis indicated that the relationship between organizational affective commitment and employee innovation was stronger when team-level participative leadership was high. Our findings provide meaningful insights regardi…

The Influence of the Early Retirement Process on Satisfaction with Early Retirement and Psychological Well-Being

The present study explores the influence of the early retirement process on adjustment to early retirement, taking into account the roles of individual characteristics and social context in this process. We proposed a systematic model integrating perceived ability to continue working, organizational pressures toward early retirement and group norms about early retirement as antecedents of the early retirement process and subsequent satisfaction with early retirement and psychological well-being. In addition, we examined the moderating role of the voluntariness of the early retirement transition in the proposed model. Our hypotheses were tested using a sample of 213 early retirees. We found…

Validación de una medida de Clima de Servicio en las organizaciones

Service climate is critical for organizations pertaining to the service sector. It reflects the importance organizations attribute to service quality and efforts to please customers. Using previous work of Schneider, White, and Paul (1998) as starting point, this research validates a measure of service climate in the Spanish language. Data from two survey study projects were brought together. A total of 120 hotels, located in Spain, participated in the research. The sample consisted of 508 frontline hotel employees distributed in 152 work-units. Our results confirmed that construct and predictive validity are satisfactory, with four factors describing the facets of service climate: Global S…

Eustress and distress climates in teams: Patterns and outcomes.

Employees' work patterns-office type fit and the dynamic relationship between flow and performance

Organizations must improve their employees’ performance in order to compete effectively. Evidence shows that flow experiences enhance performance. However, a dynamic approach to this phenomenon is needed. Furthermore, different work patterns (based on task profiles) can have specific environmental requirements (office types). This research aims to analyze the dynamic relationship between office workers’ flow and in‐role and extra‐role performance, considering work pattern–office type fit as a predictor of the initial level of each of these three variables. A total of 83 workers participated in this diary study. Results of the latent growth model showed a positive association between: (1) th…

Work-related stress and well-being: The roles of direct action coping and palliative coping

The purpose of the present study is to analyze the roles of direct action coping and palliative coping in the relationship between work stressors and psychological well-being, as well as their possible interactions, in a sample of 464 bank employees. Hierarchical regression analyses showed main effects of direct action coping on well-being. Palliative coping predicts higher levels of psychological distress. Contrary to what was expected, the interactions between work stressors and direct action coping were not significant. Palliative coping interacted with work stressors when predicting psychosomatic complaints. The interaction between the two types of coping was significant on psychosomati…

Validation of a measure of Service Climate in organizations

El Clima de Servicio resulta crítico en organizaciones del sector servicios. Refleja la importanciaque las organizaciones atribuyen a la calidad del servicio así como los esfuerzos para complacer a los clientes. Considerando el trabajo de Schneider, White y Paul (1998) como punto de partida, este trabajo valida una medida del clima de servicio en español. Para ello se han desarrollado dos estudios de campo. Un total de 120 hoteles, ubicados en España, participaron en la investigación. La muestra estuvo conformada por 508 empleados de hoteles distribuidos en 152 unidades de trabajo. Nuestros resultados confirmaron que la validez de constructo y predictiva son satisfactorias, con cuatro facto…

Life satisfaction and status among adolescent law offenders

Background Life satisfaction among young offenders may be affected by the subjective experience of their social status and by the feeling of being a ‘loser’ compared with others, but it is not clear what variables affect such experiences in this group. Aims To examine relationships of type of sentence (prison or probation) and of gender with subjective social status, sense of defeat and life satisfaction among young offenders. Methods One hundred and five participants were randomly selected from a cohort of young offenders, stratifying for sentence type and for gender. They were interviewed by trained and experienced interviewers. Results Young people in a correctional facility experienced …

Contribuciones de la Psicología Social al estudio de la satisfacción de los usuarios y consumidores

ResumenEn este trabajo se realiza una revision de las contribuciones realizadas en el ambito de la psicologia social al estudio de la satisfaccion de los usuarios y consumidores. En concreto, se constata que la investigacion se ha realizado predominan temente des de acercamientos cognitivos (confirmacion de expectativas, equidad, atribucion causal) y, en menor medida, en afectivos. Se senalan, asimismo, las principales limitaciones relacionadas con el escaso valor diagnostico de la informacion, la consideracion los atributos inestables de rendimiento de los productos y/o servicios, el estudio de relaciones complejas entre constructos, la utilizacion de medidas agregadas de satisfaccion y el…

Social antecedents of the role stress and career-enhancing strategies of newcomers to organizations: A longitudinal study

Newcomers experience uncertainty and stress following entry into an organization. Two features of socialization are important for reducing their stress: socialization tactics and relations with superiors and co-workers. The present study tests a structural equation model, including, first, the effects over time of initial institutional socialization tactics and, second, the association between social relations at the workplace on newcomers’ role stress and career-enhancing strategies, two years later, among a large (N=661) international sample of job and organization stayers. Using LISREL 8.3 the results indicate a good fit between the model and data on several fit indices. Institutional so…

Retirement fit as a function of the retirement type and voluntariness: a gender view

En el presente trabajo examinamos el ajuste al retiro laboral, examinando la satisfacción con la jubilación y bienestar psicológico en una muestra de 260 prejubilados y jubilados. Se consideraron tres factores: el tipo de retiro (prejubilación o jubilación), la percepción de la medida en que la salida del rol laboral fue voluntaria (voluntariedad) y el género. Los resultados muestran que las personas que se jubilaron y que lo hicieron voluntariamente perciben mayores niveles de satisfacción con la jubilación y bienestar psicológico en comparación con los que se prejubilaron y aquellos que lo hicieron obligatoriamente, respectivamente. Además se puso de manifiesto la interacción entre las va…

University Graduates’ Employability, Employment Status, and Job Quality

We investigated whether a set of indicators of the employability dimensions proposed by Fugate, Kinicki, and Asforth (i.e., career identity, personal adaptability, and human and social capital) are related to university graduates’ employment status and five indicators of the quality of their jobs (pay, hierarchical level, vertical and horizontal match, and job satisfaction). We analyzed a representative sample of university graduates ( N = 7,881) from the population of graduates who obtained their degree from the University of Valencia in the period 2006–2010. The results showed that indicators of human and social capital were related to employment status, whereas indicators of human and s…

Four Wellbeing Patterns and their Antecedents in Millennials at Work

Literature suggests that job satisfaction and health are related to each other in a synergic way. However, this might not always be the case, and they may present misaligned relationships. Considering job satisfaction and mental health as indicators of wellbeing at work, we aim to identify four patterns (i.e., satisfied-healthy, unsatisfied-unhealthy, satisfied-unhealthy, and unsatisfied-healthy) and some of their antecedents. In a sample of 783 young Spanish employees, a two-step cluster analysis procedure showed that the unsatisfied-unhealthy pattern was the most frequent (33%), followed by unsatisfied-healthy (26.6%), satisfied-unhealthy (24.8%) and, finally, the satisfied-healthy patter…

Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study1

Research addressing customer satisfaction has not been conducted within an integrated framework. Two approaches have been developed separately with different levels of construct and analysis: organizational behavior and consumer behavior. Our research study provides an initial step in developing integrative strategies with the joint consideration of service climate and disconfirmation of expectations. We link these 2 concepts to customer satisfaction with services, using a cross-level approach. Data from 105 work units and 1,033 customers confirmed the existence of a dual corridor of relationships, with independent and significant links from disconfirmation and service climate to customer s…

Testing the validity of the International Atomic Energy Agency (IAEA) safety culture model

This paper takes the first steps to empirically validate the widely used model of safety culture of the International Atomic Energy Agency (IAEA), composed of five dimensions, further specified by 37 attributes. To do so, three independent and complementary studies are presented. First, 290 students serve to collect evidence about the face validity of the model. Second, 48 experts in organizational behavior judge its content validity. And third, 468 workers in a Spanish nuclear power plant help to reveal how closely the theoretical five-dimensional model can be replicated. Our findings suggest that several attributes of the model may not be related to their corresponding dimensions. Accordi…

Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services

This article aims to test a model linking service climate to the frequency of expression of positive emotions by frontline employees. We propose that burnout and engagement at work mediate the relationship between service climate and the expression of positive emotions. Service climate impacts negatively on burnout and positively on engagement; in turn, burnout and engagement are significantly related to the frequency of expression of positive emotions. This model was tested both at the individual and work-unit levels. In addition, it was compared with a direct model that proposes an additional direct link from service climate to frontline employees’ positive emotions. Models were tested th…

Trust and social capital in teams and organizations — antecedents, dynamics, benefits and limitations: an introduction

Affective Commitment, Participative Leadership, and Employee Innovation: A Multilevel Investigation

ABSTRACT Research investigating the relationship between organizational affective commitment and employee innovation has yielded scarce and inconsistent findings. This study examined the role of participative leadership in a team as a boundary condition of the effectiveness of organizational affective commitment predicting employee innovation. Data were collected from 343 employees in 34 teams from different Italian companies. The results from hierarchical linear modelling analysis indicated that the relationship between organizational affective commitment and employee innovation was stronger when team-level participative leadership was high. Our findings provide meaningful insights regardi…

Under-over benefitting perceptions and evaluation of services

Purpose– In the context of service exchanges, the purpose of this paper is to examine the form of the link from under-benefitting (customers receive less than they invest) vs over-benefitting (customers receive more than they invest) perceptions to customer service evaluations. The authors assess three competing hypotheses: maximization, fairness, and the asymmetric hypotheses.Design/methodology/approach– Linear and nonlinear relationships between under-over benefitting perceptions and service evaluations are examined following a test-retest approach. These relationships are investigated in four samples from two survey studies: hotels (Time 1,n=591; Time 2,n=512) and restaurants (Time 1,n=5…

Diferencias en el contenido del contrato psicológico en función del tipo de contrato y de la gestión empresarial pública o privada

ResumenEl objetivo del presente trabajo es explorar si existen diferencias en el contenido del contrato psicologico en funcion del tipo de contrato y del tipo de gestion empresarial (publica o privada). Se realizaron ANOVAS 2 × 2 para contrastar las diferencias en las obligaciones del empleador y del empleado respectivamente en funcion del tipo de contrato: permanente versus temporal y del tipo de gestion empresarial: publica o privada con una muestra de 385 trabajadores. Los resultados proporcionan apoyo a las hipotesis planteadas, indicando que el tipo de contrato y el tipo de gestion empresarial influyen en el contenido del contrato psicologico que se establece entre el empleado y su org…

Organizational performance focused on users' quality of life: The role of service climate and "contribution-to-others" wellbeing beliefs.

The investigation of organizational factors as precursors of the quality of life (QoL) of service users in organizations for individuals with intellectual disability has been relatively neglected.With this in mind, this study tests the mediation of service climate between employee's "contribution-to-others" wellbeing beliefs (COWBs) and organizational performance focused on the QoL of individuals with intellectual disability. A total of 104 organizations participated in the study. Data were collected from 885 employees and 809 family members of individuals with intellectual disability. The results of the multilevel mediation model supported the hypotheses. When employees believe that their …

Is service climate strength beneficial or detrimental for service quality delivery?

This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in the Spanish hospitality sector. Our cross-sectional results confirmed that high climate strength in managerial practices fosters a positive impact of managerial practices on customer service quality evaluations. However, other results related to customer orientation of services question the idea that service climate strength is always a precursor of service quality. High climate strength in customer orientation enhanced the negative relatio…

Job Insecurity and Health-Related Outcomes among Different Types of Temporary Workers

Over the past few decades, the number of flexible workers has increased, a situation that has captured researchers’ attention. Traditionally, temporary workers were portrayed as being disadvantaged compared to permanent workers. But in the new era, temporary workers cannot be treated as a homogeneous group. This study distinguishes between four types of temporaries based on their contract preference and employability level. Furthermore, it compares them with a permanent group. Whether these groups differ on job insecurity and health-related outcomes in a sample of 383 Spanish employees was tested. Differences in well-being and life satisfaction were found, and the hypotheses were supported.…

Do social comparison and coping styles play a role in the development of burnout? Cross-sectional and longitudinal findings

The present longitudinal research among 558 teachers focused on the role of upward comparisons (with others performing better), downward comparisons (with others performing worse), and coping styles in relation to burnout. Assessed were identification (recognizing oneself in the other) and contrast (seeing the other as a competitor) in upward and downward comparison. Cross-sectionally, downward identification and upward contrast were positively related to burnout and negatively related to a direct coping style, whereas upward identification was negatively related to burnout and positively related to a direct coping style. Downward identification was positively related to a palliative coping…

The moderator role of followers’ personality traits in the relations between leadership styles, two types of task performance and work result satisfaction

Authentic leadership is changing our understanding of what makes good leadership. However, few studies have explored how followers’ individual differences and the nature of the task they perform affect its relation to followers’ work outcomes. We examine the moderator role of two core task types (intellective vs. generative) and two personality traits (conscientiousness and emotional stability) in the relationship between two leadership feedback styles (authentic vs. transactional) and task performance or work result satisfaction in a two-wave experiment. The sample consisted of 228 participants enrolled in an organizational psychology course, 34% of whom had work experience. Our results sh…

The Relationship between Knowledge Characteristics’ Fit and Job Satisfaction and Job Performance: The Mediating Role of Work Engagement

Knowledge workers are highly valued by organizations, but there is a lack of evidence about the role of work engagement in the satisfaction and performance of these workers. Harmonization and Person&ndash

Strengthening Safety Compliance in Nuclear Power Operations: A Role-Based Approach

Safety compliance is of paramount importance in guaranteeing the safe running of nuclear power plants. However, it depends mostly on procedures that do not always involve the safest outcomes. This article introduces an empirical model based on the organizational role theory to analyze the influence of legitimate sources of expectations (procedures formalization and leadership) on workers' compliance behaviors. The sample was composed of 495 employees from two Spanish nuclear power plants. Structural equation analysis showed that, in spite of some problematic effects of proceduralization (such as role conflict and role ambiguity), procedure formalization along with an empowering leadership s…

Efectos diferidos y concurrentes del clima de equipo sobre los cambios en el aprendizaje de equipo. El rol modulador de la presión temporal y la sobrecarga de trabajo.

Los grupos de trabajo son centrales en las organizaciones actuales, y uno de los procesos mas relevantes es el aprendizaje de equipo, su desarrollo y sus antecedentes. El presente estudio tiene dos objetivos principales: 1) analizar el efecto del clima del grupo sobre el desarrollo del aprendizaje de equipo y 2) estudiar el rol modulador de diferentes estresores de equipo (sobrecarga y presion temporal) en dicha relacion. Los resultados muestran que el clima del equipo influye de manera concurrente y diferida sobre el aprendizaje. La sobrecarga de trabajo modula la relacion entre el apoyo a la innovacion y el aprendizaje de equipo al inicio del trabajo en grupo. Sin embargo, la presion temp…

The roles of group potency and information and communication technologies in the relationship between task conflict and team effectiveness: A longitudinal study

The effects of task conflict on group effectiveness are far from conclusive. In order to further clarify this relationship, a contingency approach has been suggested. In this context, the present study examines the roles of group potency and information and communication technologies (ICTs) in the relationship between task conflict and team effectiveness. The study involved 44 groups of 4 members each, working in two communication media. Twenty-two groups worked in a face-to-face condition, and the other 22 groups worked in a computer-mediated communication condition. The groups developed a project during four weekly sessions over a one-month period. The results showed that group potency mo…

From service quality in organisations to self-determination at home

Background In our proposed model, family members' perceptions of service quality in organisations improve communication about self-determination. In turn, family perceptions of communication openness have a positive relationship with self-determination attitudes of family members. Finally, these attitudes predict self-determination behaviours of individuals with intellectual disability, as reported by family members. Method We tested this model with a sample of 625 family members (196 using ‘day care services’ and 429 using ‘occupational services’). Results Multi-sample structural equation modelling (SEM) supported the model. Communication and attitudes fully mediated the link from service …

Loafing in the digital age: The role of computer mediated communication in the relation between perceived loafing and group affective outcomes

Virtual work has become an increasingly central practice for the organization of the 21st century. While effective virtual workgroups can create synergies that boost innovation and performance, ineffective workgroups become a great burden for organizations. Empirical research has shown that some negative behaviors, such as social loafing, negatively influence a group's affective outcomes, in both collocated (face-to-face) and virtual workgroups. In this study, we explore if working through low fidelity computer mediated communication (CMC) increases the negative impact of perceived loafing over cohesion and work satisfaction. On this rationale, we conducted a laboratory study with 44 groups…

Los efectos de la inestabilidad laboral en el trabajador y la dependencia del empleo

La globalizacion y el avance de la competencia internacional van acompanados de unos regimenes de contratacion mas flexibles y un aumento de la inestabilidad del empleo. Los autores estudian los efectos de la inseguridad laboral que sienten los trabajadores en sus propias actitudes e intenciones en el trabajo. Tras pasar revista a las investigaciones realizadas acerca de la teoria del estres y las consecuencias de la inestabilidad laboral, ponen a prueba dos hipotesis en 942 trabajadores espanoles. La primera es que la inestabilidad disminuye la satisfaccion con el trabajo y la entrega a la empresa, a la vez que alienta la intencion de abandonar esta. La segunda es que la sensacion de inseg…

Conflict management in groups that work in two different communication contexts: Face-to-face and computer-mediated communication

The aim of this study is to test the differences in quality and frequency of conflict management behavior as a function of the interaction between task and communication medium, and practice time in continuing groups that work over two different media: computer mediated communication (CMC) and face to face communication (FTF). Conflict management behavior is studied through observed behavior and categorized by experts. Two conflict management behavior categories are differentiated: positive and negative conflict management behavior. A laboratory experiment was carried out comparing 12 groups of 4 members each, working over two communication media (6 groups FTF and 6 groups over CMC). Group…

The Relationship Between Performance and Well-Being at Work: a Systematic Review of 20 Years and Future Perspectives in Brazil

A positive role model may stimulate career oriented behavior.

This study examined the effects of social comparison among students in their final year of study. Participants were presented with a fictitious interview with a new graduate who was either successful or unsuccessful in the job market. Exposure to the successful target led to a higher degree of inspiration, identification, and proactive career behavior than did exposure to the unsuccessful target. The higher participants were in social comparison orientation (dispositional tendency to compare oneself with others), the more they identified with the targets and the more proactive career behavior they showed. This suggests that, overall, comparing oneself with others may inspire individuals to …

Competency needs among managers from Spanish hotels and restaurants and their training demands

Abstract This study aims to: (1) identify managerial competency needs in the Spanish hospitality industry, (2) to differentiate present and future training demands requested by managers, and (3) to identify the relationship between managerial competency needs and training demands. The sample was made up of 80 Spanish hotel and restaurant managers. Results show technical managerial competency needs mainly in computing, languages, and economic–financial management. Generic managerial competency needs appear mostly in job performance efficacy and self-control and social relationships. All training demands refer to technical issues, while none refer to generic managerial competencies. Moreover,…

Employees' overestimation of functional and relational service quality: A gap analysis

This study extends previous research on gap analysis of service quality by including not only functional service quality but also relational benefits. To this end, a field study was carried out in 36 hotels and 35 restaurants. The samples consisted of 213 employees and 657 customers. A questionnaire format was used to measure both functional and relational service quality, as well as customers' loyalty. When comparing employee and customer perceptions, gaps potentially range from ‘overestimation’ (employees' perceptions are greater than customers' perceptions) to ‘underestimation’ (customers' perceptions are greater than employees' perceptions). In general, the results indicated that the em…

Engaged teams deliver better service performance in innovation climates

Building on the interactionist approach and the consideration of service organizations as open-systems, this study examines the moderating role of team climate for innovation on the relationship between team engagement and service performance. The sample consisted of 599 customers, 344 boundary employees, and 86 supervisors nested in 86 teams from 60 hotels. Multilevel analyses showed significant positive direct relationships between team engagement and service quality indicators. We also found a consistent moderating role of climate for innovation on the association between team engagement and different service performance indicators (functional and relational service quality, overall sati…

Job insecurity, worries about the future, and somatic complaints in two economic and cultural contexts: A study in Spain and Austria.

From Office Environmental Stressors to Work Performance: The Role of Work Patterns

Background: Different studies have shown a relationship between office environmental stressors and performance. However, studying environmental stress in the workplace requires analyzing more specific patterns to generate knowledge about the type of employees who are more or less vulnerable to environmental stressors. The present study analyzes the mediating role of health symptoms and negative emotions in the relationship between stressors and performance in different work patterns (task complexity and interactivity). Methods: There were 83 office workers (n = 603 time points) that took part in a diary study with multilevel design. Results: The appraisal of the environmental stressors is p…

Relaciones de la disonancia emocional y del clima de servicio con el bienestar en el trabajo: un estudio multinivel

Este trabajo analiza las relaciones entre disonancia emocional y clima de servicio con bienestar en el trabajo, en dos vias. Se realizo un diseno transnivel en el que se analizan variables en diferentes niveles (disonancia emocional individual y clima de servicio work-unit), como predictores de burnout y engagement. En el estudio participo una muestra de 512 empleados pertenecientes a 152 unidades de trabajo. Los analisis multinivel confirmaron la existencia de un modelo donde el clima de servicio esta directamente relacionado con los niveles de burnout y engagement de los trabajadores, una vez controlado su nivel de disonancia emocional. La investigacion concluye con la discusion de los re…

A qualidade do intercâmbio líder-membro (LMX) e o clima psicológico: Uma análise longitudinal das suas relações recíprocas

Although the relationship between climate and leadership has been taken into account from different research and theoretical approaches, there is a lack of effort in the development of conceptual framework to understand the relationship between the development processes in both constructs. Grounding on the interactionist approach to the formation of climate and the Leader Member Exchange in leadership, Kozlowski and Doherty (1989) developed a conceptual framework that specifies the theoretical mechanisms linking both constructs. The lack of longitudinal designs hinders the possibility to test causal relationship between both constructs. The main objective of the present paper was to test a …

Revisiting the happy-productive worker thesis from a eudaimonic perspective: a systematic review

The happy-productive worker thesis (HPWT) is considered the Holy Grail of management research, and it proposes caeteris paribus, happy workers show higher performance than their unhappy counterparts. However, eudaimonic well-being in the relationship between happiness and performance has been understudied. This paper provides a systematized review of empirical evidence in order to make a theoretical contribution to the happy-productive worker thesis from a eudaimonic perspective. Our review covers 105 quantitative studies and 188 relationships between eudaimonic well-being and performance. Results reveal that analyzing the eudaimonic facet of well-being provides general support for the HPWT…

Between a Rock and Hard Place: Combined Effects of Authentic Leadership, Organizational Identification, and Team Prototypicality on Managerial Prohibitive Voice

AbstractManagers are installed by the organization’s stakeholders and shareholders to increase the organization’s value; at the same time, they depend on their subordinates’ acceptance to fulfill this leadership role. If the interest of the organization collides with the interest of their team, some managers act in the interest of their followers accepting potential disadvantages for their organizations and/or external stakeholders. In two experimental studies comprised mainly of German (N = 111) and US (N = 323) managers, we examined combined effects of authentic leadership, organizational identification, and self-perceived team prototypicality on managerial integrity operationalized as ex…

Unit-level fairness and quality within the health care industry: A justice–quality model

We test a justice–quality model in which peer justice and justice climate are related to the service quality provided by the work unit. Based on the effort–reward imbalance model, we propose that units perceiving fair treatment provide better delivery of the core service (functional service quality) and better relational service beyond the core service (relational service quality). We also test whether the cross-level relationship of high service quality delivered by work units translates into high customer ratings of the service quality they receive. Furthermore, we propose that high service quality increases the work unit’s influence on their customers’ quality of life (QoL). We test thes…

Social comparison as a predictor of changes in burnout among nurses

This study addressed the question whether the affect evoked by social comparisons and individual differences in social comparison orientation (SCO) may predict the development of burnout over a period of one year. The participants were 93 nurses (25 males and 68 females) who filled out a questionnaire twice, with an interval of about one year. Comparisons with others performing better than oneself (upward comparisons) were reported to occur more often, to evoke more positive affect, and to invoke less negative affect than comparisons with others performing worse than oneself (downward comparisons). Those who responded at Time 1 (T1) with more positive affect to upward comparison and with le…

Formal and Informal Interpersonal Power in Organisations: Testing a Bifactorial Model of Power in Role-sets

Cet article porte sur la structure et les proprietes des bases du pouvoir dans les situations organisationnelles. On y presente et y teste une theorie bifactorielle du pouvoir elaboree a partir des sources du pouvoir identifiees par French & Raven. Cette theorie pose: a) le pouvoir formel englobe la legitimite et la possibilite d’imposer et de recompenser, le pouvoir informel l’arbitrage et l’expertise, b) le pouvoir formel est liea la hierarchie, c) il est asymetrique alors que le pouvoir informel est reciproque, d) et en relation negative avec le conflit. Un echantillon de 155 sujets a decrit ses relations de pouvoir et ses conflits avec les 1093 membres de son milieu professionnel, super…

Does role stress predict burnout over time among health care professionals?

Abstract The main objective of this study is to test the effects over time of three role stress variables (role conflict, role ambiguity and role overload) on the three burnout dimensions (emotional exhaustion, depersonalization and personal accomplishment). Based on theoretical models on burnout and on meta-analytical research, it is hypothesized that the three role stress variables will predict changes over time in emotional exhaustion and depersonalization, but not in personal accomplishment. The results obtained by means of hierarchical regression analysis partially support the hypothesis. The three role stress variables predict emotional exhaustion over time. Role conflict and role ove…

Team climate, climate strength and team performance: a longitudinal study

We tested the hypothesis that the relationship between team climate and team performance is moderated by climate strength. The study sample was composed of 155 bank branches, and a two-wave panel design was implemented. We measured four team climate facets (support, innovation, goal achievement and enabling formalization). We obtained two subjective indicators of team performance (ratings provided by team members and by team managers) and a financial indicator of team performance. Seven out of the 12 interaction effects tested were statistically significant and showed the expected sign. When financial team performance was the criterion, only the interaction term was significant. This sugges…

El afecto producido por la comparación social y su influencia sobre el burnout

ResumenEl objetivo del presente trabajo es estudiar la relacion entre el afecto producido por el uso de la comparacion social y el burnout. Para ello se ha contado con una muestra de 357 soldados profesionales de las Fuerzas Armadas Espanolas. Se ha utilizado la version espanola de la escala de “Identificacion y Contraste” de van der Zee, Buunk, Sanderman, Botke y van der Bergh (2000). Esta escala consta de cuatro dimensiones que evaluan el afecto positivo y negativo ante la comparacion social ascendente y descendente. Tambien se usa el MBI (Maslach Burnout Inventory; Schaufeli, Leiter, Maslach y Jackson, 1996).Se han realizado diferentes ecuaciones de regresion jerarquica para probar la in…

The power of empowering team leadership over time: A multi-wave longitudinal study in nuclear power plants

Abstract Team attitudes in critical infrastructures are essential to achieving reliable operations despite internal and external challenges, and empowering team leadership (ETL) may be an important precursor of these attitudes. The present study aimed to test whether ETL was related to teams’ satisfaction trajectories, measured as changes in job satisfaction and safety satisfaction at three time points. Hypotheses were tested in a sample of 48 teams from two Spanish nuclear facilities in three different waves (2008, 2011, and 2014). Growth Modeling using hierarchical linear models with SPSS 20.0 revealed that ETL was positively related to initial levels of teams’ job and safety satisfaction…

Occupational Health Psychology

Role clarity, fairness, and organizational climate as predictors of sickness absence: a prospective study in the private sector.

Aims: The majority of the research on the effects of the psychosocial work environment on sickness absenteeism has focused on components of job strain and social support among public sector employees without stratification by socioeconomic status. The authors examined less-studied work-related psychosocial predictors of sickness absence in the private sector by socioeconomic status. Methods: Questionnaire data on psychosocial factors at work were used to predict the rates of recorded short (1 - 3 days), long (4 - 21 days), and very long (over 21 days) sickness absences among 3,850 white- and blue-collar male and female employees in a large-scale enterprise. Multivariate Poisson regression …

Development and validation of the Valencia Eustress-Distress Appraisal Scale.

Truly Satisfied With Your Retirement or Just Resigned? Pathways Toward Different Patterns of Retirement Satisfaction

The main aim of the present study was to explore different patterns of retirement satisfaction. Following the dynamic model of job satisfaction, we identify different retirement satisfaction forms. We also examined a set of antecedents of observed retirement satisfaction forms and their impact on psychological well-being. Using a sample of 270 Spanish retirees, cluster analytical results showed four retirement satisfaction forms. These were stabilized-progressive, resigned-stabilized, and resigned retirement satisfaction and constructive-fixated retirement dissatisfaction. Gender, retirement intentions, and voluntariness of retirement transition predicted retirement satisfaction forms. Fin…

Organizational and Individual Values: Their Main and Combined Effects on Work Attitudes and Perceptions

A survey was conducted using a convenient sample of employees (N = 999) from various industries to examine the main and combined effects of organizational and individual values on organizational commitment, perceived organizational support, and procedural justice. Moderated multiple regression analyses showed that employees' reactions were mainly explained by perceived organizational values and value preferences. In contrast, person-organization value fit and interaction effects were marginal. The implications of these findings are discussed.

Moderating influence of organizational justice on the relationship between job insecurity and its outcomes: A multilevel analysis

A great amount of research has illustrated the evident prevalence of job insecurity in working life and its harmful outcomes for employees and organizations. Some authors have identified factors that can reduce this negative influence. However, up until now, most of these factors have only been studied at an individual level, without taking into account the fact that contextual conditions can play a moderating role in organizations. Following this perspective, this article analyses the moderator role of organizational justice and organizational justice climate in the relationship between job insecurity and its outcomes. The study was carried out with a sample of 942 employees from 47 Spanis…

Contributo para o estudo psicométrico da versão portuguesa do Cuestionario de Satisfacción Laboral S20/23

Job satisfaction is understood through its dual role on organization productivity and employees achievement (Smith, 1998). The use of instruments to measure it in Portugal, has been the subject of several studies, such as the adaptation of the Cuestionario de Satisfacción Laboral S20/23 (Meliá & Peiró, 1989) to Portuguese population carried out by Pocinho and García (2008). This study is a further contribution to the study of the psychometric qualities of this instrument. The results on a sample of 136 Portuguese employees show that the questionnaire presents the adequate requirements of internal consistency (.95), test-retest reliability, and convergent validity (correlation of .84 with th…

Conflicto familia-trabajo, autoeficacia y cansancio emocional: un análisis de los efectos longitudinales

A partir del modelo revisado Demandas-Recursos Laborales (2008) este artículo pone a prueba dos objetivos: primero, analizar la relación entre el conflicto trabajo-familia y el agotamiento emocional a través del tiempo y, segundo, identificar el papel de la autoeficacia profesional en esta relación. Se trata deun estudio longitudinal con dos recogidas de datos separados por un año en una muestra de militaresespañoles (n = 242). Se ponen a prueba tres modelos sobre la relación longitudinal entre el conflicto trabajo-familia y el cansancio emocional: el modelo causal normal, el modelo causal reverso y el modelo causal recíproco. A su vez, para probar el papel de la eficacia profesional en la …

Job insecurity climate's influence on employees' job attitudes: Evidence from two European countries

An important amount of literature about job insecurity and its consequences has been developed during the past few decades (Sverke, Hellgren, & Naswall, 2002). Most of this research has focused on an individual-analysis perspective, without taking into account social context. Although job insecurity climate has not been empirically examined, several authors have implicitly assumed that job insecurity contexts exist in some organizations where layoffs have occurred. Therefore, they examined layoff survivors' reactions. From this perspective, the aim of this study was to validate the job insecurity climate concept and examine its influence on employees' job attitudes. In order to provide addi…

Bienestar Laboral: Diferencias entre Empresas Sociales, Entidades Públicas y Empresas Capitalistas en España

El bienestar de los trabajadores se ha convertido en uno de los resultados organizacionales mas importantes. Esta investigacion se focaliza tradicionalmente en empresas capitalistas, pero las organizaciones pueden presentar distintas formas juridicas. Nuestro objetivo es analizar si la forma juridica juega un papel diferencial en el bienestar de los trabajadores. El bienestar se operacionaliza con distintos indicadores. Los resultados revelaron diferencias en cuanto a los niveles de bienestar tres tipos de organizaciones. En general, los trabajadores de empresas sociales presentan un mayor grado de bienestar en la mayor parte de indicadores. Sin embargo, cuando el bienestar se refiere a la …

Empowering team leadership and safety performance in nuclear power plants: A multilevel approach

Abstract Despite the large body of work on team leadership, hardly any literature has dealt with team leadership in safety performance settings. The goal of the present study is to analyze how team leader behaviors influence team members’ safety performance in nuclear power plants. For this purpose, an empowering leadership approach was assessed. We consider a multilevel model in which safety performance is divided into three types of behaviors. The sample was composed of 479 workers in 54 groups from two Spanish nuclear power plants. The results suggested that leaders’ empowering behaviors generated higher safety compliance behaviors and higher safety participation behaviors by team member…

Linking Organizational Justice to Burnout: Are Men and Women Different?

This study tested the links from organizational justice with burnout and the moderating role of sex in these relationships. A total of 279 contact employees (149 men and 130 women) were surveyed in 59 hotels. A questionnaire was used to measure distributive, procedural, and interactional justice as well as employees' burnout (exhaustion, cynicism, and efficacy). Hierarchical regression models, calculated to test the hypothesized effects, indicated the predominance of procedural justice over distributive and interpersonal with regard to the direct relationships between organizational justice and burnout. Analysis also showed that links from interactional justice with exhaustion and cynicism…

Humane Orientation as a New Cultural Dimension of the GLOBE Project: A Validation Study of the GLOBE Scale and Out-Group Humane Orientation in 25 Countries

SCHLÖSSER, Oliver; HEINTZE, Anna-Maria; AL-NAJJAR, Musaed; ARCISZEWSKI, Thomas; BESEVEGIS, Elias; BISHOP, George David; BONNES, Mirilia; CLEGG, Chris W.; DROZDA-SENKOWSKA, Ewa; GABORIT, Mauricio; GARZON, Dayra; HANSEN, Tia G. B.; HESZEN, Irena; JUHASZ, Marta; KEATING, Mary A.; MANGUNDJAYA, Wustari; MANSOR, Norma; MITCHELSON, Jacqueline K.; ORTIZ-REYNOSO, Alejandra; PANDEY, Janak; PAVAKANUN, Ubolwanna; PAVLOPOULOS, Vassilis; PEIRO, Jose M.; POTOCNIK, Kristina; RESTREPO-ESPINOSA, Maria H.; SEMMER, Norbert; TUPINAMBA, Antonio Caubi Ribeiro; VENTURA, Elizabeth R.; WHOOLERY, Matthew; ZHANG, Kan. Humane orientation as a new cultural dimension of the globe project: a validation study of the globe …

Validating justice climate and peer justice in a real work setting

In this study we tested the validity of justice climate and peer justice, measured as second-order constructs, in a real work setting. First, we investigated the appropriateness of aggregating first-order facets of justice climate and peer justice to work-unit level of analysis. Second, we examined the construct validity of justice climate and peer justice as two different factor structures. Third, we tested the hierarchical structure of justice climate and peer justice as second-order factors. Finally, we examined the predictive validity of second-order factors justice climate and peer justice within a nomological network composed of reciprocity with the supervisor and reciprocity with cow…

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Linking empowering leadership to safety participation in nuclear power plants: a structural equation model.

Abstract Introduction Safety participation is of paramount importance in guaranteeing the safe running of nuclear power plants. Method The present study examined the effects of empowering leadership on safety participation. Results Based on a sample of 495 employees from two Spanish nuclear power plants, structural equation modeling showed that empowering leadership has a significant relationship with safety participation, which is mediated by collaborative team learning. In addition, the results revealed that the relationship between empowering leadership and collaborative learning is partially mediated by the promotion of dialogue and open communication. Conclusions The implications of th…

Revisión sistemática de la investigación sobre las relaciones entre el bienestar y desempeño laborales en Iberoamérica

La psicología del trabajo y las organizaciones presta especial atención tanto al bienestar de los trabajadores, como a su eficacia y eficiencia. La presente revisión sistemática analiza un conjunto de estudios que se centran en la relación entre el bienestar y el desempeño laboral, en las organizaciones del ámbito iberoamericano. El análisis de los resultados obtenidos supone una aportación en varios ámbitos: 1) la riqueza en la operacionalización de dimensiones del bienestar y del desempeño en la disciplina; 2) la complejidad de las relaciones entre los dos constructos y la existencia de patrones que no se ajustan a lo establecido por la tesis del trabajador feliz y productivo;…

Linking Employees’ Extra-Role Efforts to Customer Satisfaction

Abstract. Our main goal was to test the moderating role of customer complaints (“presence” vs. “absence”) in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the studies. We found that the magnitude of the relationship between ERCS and customer satisfaction was higher for presence of complaints than for absence in both service settings. Results are discussed in terms of compensation-seeking, recipr…

Análisis de la interacción grupal a través de medidas de observación en comunicación mediada

ResumenEn la actualidad, las nuevas tecnologias estan favoreciendo la formacion de grupos de trabajo distribuidos. Estos grupos pueden tener un caracter relativamente permanente como un equipo editorial, o un equipo de diseno de distintos departamentos de una multinacional. Los Psicologos del Trabajo y de las Organizaciones estan retados a proporcionar teorias y modelos para el analisis y diseno de estos grupos. El presente estudio tiene como objetivo analizar el proceso de interaccion de los grupos que se comunican a traves de tecnologias de la informacion, centrandonos en aspectos que surgen o varian con mayor frecuencia a lo largo de ese proceso en funcion de la tecnologia utilizadapara …

Developing mindful organizing in teams: a participation climate is not enough, teams need to feel safe to challenge their leaders

ABSTRACT Mindful organizing (also known as collective mindfulness) is a collective capability that allows teams to anticipate and swiftly recover from unexpected events. This collective capability is especially relevant in high-risk environments where reliability in performance is of utmost importance. In this paper, we build on current mindful organizing theory by showing how two front-line communication and participatory conditions (perceived safety for upward dissent and climate for employee engagement) interact to predict mindful organizing. We shed light on the controversy around mindful organizing’s effect on team’s subjective experience at work by showing that it leads to…

Employability and personal initiative as antecedents of job satisfaction.

In a changing and flexible labour market it is important to clarify the role of environmental and personal variables that contribute to obtaining adequate levels of job satisfaction. The aim of the present study is to analyze the direct effects of employability and personal initiative on intrinsic, extrinsic and social job satisfaction, clarifying their cumulative and interactive effects. The study has been carried out in a sample of 1319 young Spanish workers. Hypotheses were tested by means of the moderated hierarchical regression analysis. Results show that employability and personal initiative predict in a cumulative way the intrinsic, extrinsic and social job satisfaction. Moreover, th…

EuroPsy: Standards and Quality in Education for Psychologists

Stress and coping at work: new research trends and their implications for practice

Work team effectiveness in organizational contexts

PurposeThis introductory paper aims to provide a contextualization of recent research and applications on work team effectiveness in organizational contexts carried out in Spain and Portugal and to describe connections between this research and the main trends in the international scene.Design/methodology/approachSince the 1990s, new occupational and organizational realities have deepened scientific interest in work teams in both Spain and Portugal. A range of recently published (1992‐2004) works in this area are reviewed. The selected sources are papers published in Spanish, Portuguese and international journals.FindingsReviewing this work, four major trends are identified that synthesize …

La comunicación en las organizaciones: Una aproximación desde el modelo de análisis multifacético para la gestión y la intervención organizacional (modelo Amigo)

En el presente trabajo se analiza el papel que cumple la comunicacion en las organizaciones, utilizandose como recurso heuristico el modelo de analisis multifacetico para la intervencion y la gestion organizacional (modelo Amigo) (Peiro, 1999a; 2000). Esta herramienta conceptual permitio la indagacion sistematica, del rol que cumple la comunicacion en las diferentes facetas y el funcionamiento de la organizacion. Ademas, facilito la ubicacion y el establecimiento de relaciones entre los diferentes fenomenos. Se demuestra que la comunicacion cumple un rol central en la dinamica organizacional. En dicho analisis se considero tambien un buen numero de metodologias e instrumentos que han sido d…

Organizational justice and extrarole customer service: The mediating role of well-being at work

The purpose of this article is to propose and test a model of extrarole customer service (ERCS). We propose that organizational justice (distributive, procedural, interpersonal, and informational) promotes well-being at work (low burnout and high engagement). Well-being at work, in turn, engenders more effective ERCS. Thus, well-being at work is considered a mediator of the relationships from organizational justice to ERCS. This fully mediated model was compared to an alternative fully direct model. The sample consisted of 317 contact employees who were working in the Spanish service sector. The results of structural equation modelling supported the importance of the mediating role of the p…

The validity of collective climates

The objective of this study is to test the validity of the collective climate concept. It was expected that membership in collective climates was related to membership in the collectivities defined by departmental membership, hierarchical level, shift, job location and organizational tenure. The study sample was composed of 195 employees from a central administration agency. Using a combination of hierarchical and non-hierarchical clustering methods, three different collective climates were obtained. The results showed that only hierarchical level was related to collective climate membership. Based on all the results obtained, the debate on the validity of collective climates is reconsidere…

Social comparisons at work as related to a cooperative social climate and to individual differences in social comparison orientation

This study examined the frequency of social comparisons in a work setting, and the feelings that these comparisons evoked. These processes were related to individual differences in social comparison orientation, and to the perception of a cooperative social climate at work. The participants were 216 physicians from various health centers in the Community of Valencia in Spain. In general, upward comparisons occurred more often, and elicited more positive and less negative affect than downward comparisons. Those high in social comparison orientation reported relatively more upward as well as downward comparisons, more positive affect after downward comparisons, and more negative affect after …

The moderator effect of psychological climate on the relationship between leader – member exchange (LMX) quality and role overload

The aim of the present study was to analyse the moderator influence of psychological climate on the relationship between leader – member exchange (LMX) quality and role overload. Hierarchical regression analyses were conducted in a sample of 383 employees. Results showed that LMX quality was negatively related to role overload and that three out of the four climate dimensions considered moderated the LMX – role overload relationship. This relationship was stronger when innovation climate, goals orientation, and rules orientation were high than when these climate dimensions were low.

Empowering leadership, mindful organizing and safety performance in a nuclear power plant: A multilevel structural equation model

Abstract The aim of this paper is to develop and test a model in which empowering leadership is expected to contribute to developing mindful organizing, which in turn should contribute to safety compliance and safety participation. Empowering leadership was measured at Time 1, and the rest of the variables were measured two years later (Time 2). The sample used for the analyses in this study included 49 teams and 200 employees from a company in the nuclear generation industry with three different sites. The multilevel structural equation analysis performed to test the proposed model revealed an acceptable fit, and most of the paths were statistically significant and presented the expected s…

Challenges influencing the safety of migrant workers in the construction industry: A qualitative study in Italy, Spain, and the UK

Abstract The construction industry is notoriously high risk for accidents, injuries, and deaths, particularly for non-national or migrant workers, who comprise a significant proportion of the workforce. This paper presents an international, qualitative study focused on exploring the challenges which influence the safety of migrant construction workers in Italy, Spain, and the UK. Based on a comprehensive review of the literature, we formulated two research questions about the challenges relating to safety that migrant workers face and the challenges to safety training effectively improving migrant workers’ safety behaviours. We present our template analysis of semi-structured interviews and…

Retirement Practices in Different Countries

Spanish validation of the mindful organizing scale: A questionnaire for the assessment of collective mindfulness

Abstract Introduction Mindful organizing (also known as collective mindfulness) is a team level construct that is said to underpin the principles of high-reliability organizations (HROs), as it has shown to lead to almost error-free performance. While mindful organizing research has proliferated in recent years, studies on how to measure mindful organizing are scarce. Vogus and Sutcliffe (2007) originally validated a nine-item “Mindful Organizing Scale” but few subsequent validation studies of this scale exist. The present study aimed to validate a Spanish version of the Mindful Organizing Scale. Method The sample included 47 teams (comprising of a total of 573 workers with an average team …

Job attitudes, behaviours and well-being among different types of temporary workers in Europe and Israel

Applying an innovative typology based on preference for temporary em- ployment and perceived employability, the authors empirically examine four types of temporary workers (and a group of permanent workers for comparison). In a sample of 1,300 employees from six countries, they find significant differences between the four types on a broad set of variables - including demographic and job characteristics, attitude and insecurity - but not in life satisfaction and well-being. They conclude with an argument against the equation of temporary employment with low-skilled workers unable to find a permanent job, stressing the valuable implications of more sensitive research for policy-making on fle…

Refinement and validation of a comprehensive scale for measuring HR practices aimed at performance-enhancement and employee-support

Abstract The purpose of this paper is to refine and validate a Human Resource practices (HRP) scale to measure employees' perceptions and test a two-tier model structured in eight practices and two bundles. In a sample of 554 employees, an EFA (Exploratory Factor Analysis) offered six factors that explained about 70% of the variance. Then, with 1647 employees (from 41 Spanish organizations), first- and second-order models were tested with Confirmatory Factor Analysis (CFA). The former encompasses eight practices. The latter grouped the practices in two bundles, one on enhancing performance and the other on supporting employees. The Cronbach's alpha, Rho coefficient (Composite Reliability Co…

Perceived Reciprocity and Well-Being at Work in Non-Professional Employees: Fairness or Self-Interest?

This article assesses the links between non-professional employees' perceptions of reciprocity in their relationships with their supervisors and the positive and negative sides of employees' well-being at work: burnout and engagement. Two hypotheses were explored. First, the fairness hypothesis assumes a curvilinear relationship where balanced reciprocity (when the person perceives that there is equilibrium between his/her efforts and the benefits he/she receives) presents the highest level of well-being. Second, the self-interest hypothesis proposes a linear pattern where over-benefitted situations for employees (when the person perceives that he/she is receiving more than he/she deserves)…

Design of a safety training package for migrant workers in the construction industry

Abstract The construction sector is known as a high-risk sector with many safety challenges. It is also characterised by a large number of migrant workers and these workers report higher accident rates than native workers. This paper presents the design of the CSTP (Construction Safety Training Programme). The CSTP is a theory-based training program aimed at improving safety behaviours in construction sites acknowledging the particular challenges migrant workers face. Based on second and third generational models of training, we developed a training program that addresses the challenges faced by migrant workers in the construction industry, namely language and cultural barriers, times press…

Importance of work characteristics affects job performance: The mediating role of individual dispositions on the work design-performance relationships

Abstract Work characteristics influence job performance but the individual values, reflected on the importance that employees place on each work characteristic, may affect this relationship. Drawing insights from personal salience and person-job fit theory, our research explored the partial mediation effect of importance given to work characteristics in the relation between 18 work characteristics and job performance in a sample of Colombian workers from different economic sectors (N = 817). We found that 17 out of 18 work characteristics indirectly influenced job performance through its effect on importance. These findings emphasize the role of personal antecedents on job performance with …

Job characteristics, physical and psychological symptoms, and social support as antecedents of sickness absence among men and women in the private industrial sector

Most longitudinal studies on the relationship between psychosocial health resources and risks, and the employees' subsequent sickness absences have been conducted in the public sector. The purpose of this study was to find out psychosocial antecedents of sickness absenteeism in the private industrial sector. The effects of job characteristics (job autonomy and job complexity), physical and psychological symptoms, and social support (from coworkers and supervisors) on sickness absenteeism were investigated. The number of long (4-21 days) and very long (>21 days) sickness absence episodes of 3895 persons (76% men and 24% women, mean age 44 years) was obtained from the health registers of a mu…

The Role of Human Resource Practices and Group Norms in the Retirement Process

The present study analyzed retirement intentions and behavior as part of a work role withdrawal process. We examined the influences of the organizational and group contexts in the process of work role exit by means of two sources of work role expectations: human resource practices and group norms. Three different types of human resource practices were taken into consideration: performance enhancement practices, retirement enhancement practices, and organizational pressures toward retirement. Furthermore, three types of retirement indicators were analyzed: age considering retirement for the first time, early retirement intentions, and retirement age. Hierarchical regression analyses were ca…

A Framework of Professional Transferable Competences for System Innovation: Enabling Leadership and Agency for Sustainable Development

System Innovation (SI) is a critical approach in driving individual and collective actions towards sustainable development (SD). This article presents the validation process of the Climate-KIC Professional Competence Framework (CF) for SI. This framework is based on principles of system thinking and the need for human capital to deal with challenges related to long-term sustainability. It comprises twenty competences grouped into five stages that describe contexts where professionals implement transformations: Exploring, Framing, Designing, Implementing and Strengthening. The stages are not linear or strictly sequential because overlapping and loops are frequent in transformational and disr…

Un Modelo Causal Sobre los Antecedentes y consecuentes del estrés de Rol en Profesionales de la Salud

En el presente trabajo se somete a contrastación empírica un modelo causal sobre los antecedentes y las consecuencias del estrés de rol en profesionales sanitarios. La muestra utilizada es de 178 profesionales sanitarios (Médicos y personal de enfermería) que desempeñan su rol en hospitales, clínicas y Centros de Atención Primaria. Para examinar el modelo se ha utilizado el paquete estadístico LISRELL VII. Los resultados obtenidos muestran que la estandarización de objetivos tiene un efecto directo y negativo sobre el conflicto de rol y un efecto directo y positivo sobre la claridad de rol y la satisfacción laboral; el conflicto de rol no tiene ningún efecto directo sobre la satisfacción la…

Employment contract, job insecurity and employees’ affective well-being: The role of self- and collective efficacy

A large amount of research has focused on job insecurity, but without obtaining consistent results. Some authors have pointed that this variability might be due to the operationalization of job insecurity. Different types of job insecurity can provoke different employee reactions. The aim of this study is to analyse the effect of job insecurity, understood as temporary employment (objective job insecurity) and personal perception (subjective job insecurity), on affective well-being. In addition, the moderator roles of job self-efficacy and collective efficacy are examined in the relationship between job insecurity and employees’ affective well-being. This study was carried out with 1435 emp…

Relationships Between Organizational Justice and Burnout at the Work-Unit Level.

Relationships between organizational justice and well-being are traditionally investigated at the individual level. This article extends previous efforts by testing such relationships at the work-unit level. Three corridors of influence were examined. First, the level (work units’ average scores) of justice is related to the level of burnout. Second, justice climate strength (level of agreement among work-unit members) moderates the predictability of the level of burnout. Third, justice strength is related to burnout strength. The authors interviewed 324 contact employees from 108 work units in 59 service organizations. Findings showed the predominance of interactional justice over distribu…

Hierarchy of Eustress and Distress: Rasch Calibration of the Valencia Eustress-Distress Appraisal Scale

The purpose of the study was to uncover the hierarchy of eustress and distress appraisal and calibrate the Valencia Eustress Distress Appraisal Scale (VEDAS, Rodríguez, Kozusznik, & Peiró, 2013) using the Rasch Analysis (RA). A cross-sectional study was conducted on sample of 603 Spanish social service professionals. The VEDAS included four subscales addressing work demands that can be appraised as sources of eustress and distress. RA was carried out for eustress and distress appraisal scales. A graduation of stressful situations appraised as distress and/or as eustress was revealed. One of the greatest sources of distress and one of the lesser sources of eustress was “switching off at …

The trust episode in organizations: implications for private and public social capital

Taking into account that research on organizational trust is fragmented, the present article proposes an integrated view of the episode of trust in organizations. To this end, the authors define trust and analyze its proximal and distal sources. They also examine the potential role of context, again considering proximal and distal facets. In addition, they explore the consequences of organizational trust leading to private and public social capital. Finally, the authors consider different levels of construct in the analysis of the trust episode in organizations. This effort helps integrate dispersed research efforts and reveals neglected research areas in the investigation on organizational…

Job insecurity in the younger Spanish workforce: Causes and consequences

Abstract The Spanish labor market is currently an example of a flexible labor market. However, it involves a set of detrimental conditions for its workforce, such as lower employability in the labor market and underemployment (i.e. over-qualification and underemployment in time). In this study, we assume that all these conditions promote higher job instability, which is especially serious for the younger population. Hence, the present study aims to examine, on the one hand, how these specific labor conditions affect younger employees' concerns about job loss or job insecurity and, on the other, how this job insecurity can affect their current job performance and the future development of th…

The Impact of Underemployment on Individual and Team Performance

The issue of underemployment is one of increasing concern for countries across the globe. For example, in the USA estimates have put the number of underemployed as high as 20.3%, while in Europe the number of overqualified workers (just one dimension of underemployment) has been estimated at 21.5% (Groot & Maassen van den Brink, 2000). Unfortunately, given the current global economic crisis, this situation can only be expected to worsen in the near future. The international labor pool is becoming more educated and qualified (Peiro, Agut, & Grau, 2010) while organizations worldwide are seeking the minimum effective level of human capitol in an effort to cut costs. As such fewer jobs demandin…

How Do Young People Cope with Job Flexibility?: Demographic and Psychological Antecendents of the Resistance to Accept a Job with Non-Preferred Flexibility Features

La flexibilite est souvent vue comme condition necessaire a la survie des marches de travail nationaux et a celle des organisations dans un monde en rapide changement ou s’accroit la competition globale. Elle a adopte diverses formes tels les contrats a duree determinee, l’externalisation, les horaires flexibles, le temps partiel, les heures complementaires, le roulement fonctionnel. De plus, il a ete declare que la flexibilite organisationnelle se doit d’etre accompagnee d’une flexibilite personnelle. Quoi qu’il en soit, face aux nouvelles opportunites de travail, les gens different tant sur le plan de leurs preferences que sur celui de leur comportement. Le but de cette etude est d’identi…

Daily eudaimonic well-being as a predictor of daily performance: A dynamic lens.

Sustaining employees' well-being and high performance at work is a challenge for organizations in today's highly competitive environment. This study examines the dynamic reciprocal relationship between the variability in office workers' eudaimonic well-being (i.e., activity worthwhileness) and their extra-role performance. Eighty-three white-collar employees filled in a diary questionnaire twice a day, once in the morning and once in the afternoon, on four consecutive working days. The results show that eudaimonic well-being displays clear variability in a short time frame. In addition, Bayesian Multilevel Structural Equation Models (MSEMs) reveal a significant positive relationship between…

From Happiness Orientations to Work Performance: The Mediating Role of Hedonic and Eudaimonic Experiences

In organizations, psychologists have often tried to promote employees&rsquo

The Valencia Eustress-Distress Appraisal Scale (VEDAS): Validation of the Italian Version

© 2018 by the authors. The aim of this study is to validate the Italian version of the Valencia Eustress-Distress Appraisal Scale (VEDAS). Two hundred and thirty-two Italian workers were involved in the study. Dimensionality, reliability, and concurrent validity were analyzed. Confirmatory factor analysis supported a four-dimensional structure. In addition, the Italian version of the scale showed good internal consistency and validity. The results indicate that the Italian version of the VEDAS is a valid instrument for measuring eustress and distress appraisal in the Italian context. ispartof: SUSTAINABILITY vol:10 issue:11 status: published

Individual, co-active and collective coping and organizational stress: A longitudinal study

This study aims to identify the association between changes in three types of problem-focused coping (individual, organizational co-active and collective) and the change in the appraisal of different facets of employees' stress and the organizational stress climate. These relationships are tested by means of Bayesian Multilevel Structural Equation Modeling and a two-wave panel design. The sample is composed of 525 teachers in 100 schools. Stress experiences and coping behaviors are assessed during the first and third terms of the academic year. The results show that an increase in the use of individual problem-focused coping has little to no effect on the decrease in individual stress appra…